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Cannot print from Internet Explorer 9 using some Canon printers

SYMPTOMS

Note The affected printer models are imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF.

Consider the following scenario:
  • You install a Canon printer and a Canon printer driver on a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
  • You try to print a webpage in Windows Internet Explorer 9.
In this scenario, the print job may fail. Additionally, when you have a certain Canon printer driver installed (including drivers for imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF printers), you may receive an error message that resembles one of the following:
Error pop-up: Script Error
An error has occurred in the script on this page.

Error pop-up: Message from webpage
There was an internal error, and Internet Explorer is unable to print this document.
Notes
  • Internet Explorer 9 applies the XPS Print API for print jobs.
  • This issue may occur when you configure the Canon printer to print multiple pages on one sheet of paper. For example, you click 2 on 1 in the Page Layout list when you try to print the webpage. But this may also occur when certain settings like scaling, color modes are changed from their default values.
  • This issue may occur when you use other applications that apply the XPS Print API for print jobs.
RESOLUTION

Update information

How to obtain this update

The following files are available for download from the MicrosoftDownload Center:
Operating systemUpdate
All supported x86-based versions of Windows VistaDownloadDownload the update package now.
All supported x64-based versions of Windows VistaDownloadDownload the update package now.
All supported x86-based versions of Windows Server 2008DownloadDownload the update package now.
All supported x64-based versions of Windows Server 2008DownloadDownload the update package now.
All supported x86-based versions of Windows 7DownloadDownload the update package now.
All supported x64-based versions of Windows 7DownloadDownload the update package now.
All supported x64-based versions of Windows Server 2008 R2DownloadDownload the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Note To apply this update in Windows Vista or in Windows Server 2008, you must first install the following updates:
971512 Description of the Windows Graphics, Imaging, and XPS Library
2117917 Platform Update Supplement for Windows Vista and for Windows Server 2008

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Click here to view or hide detailed information
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600 2. 18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.600 2. 22xxxWindows Vista and Windows Server 2008SP2LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTime
Xpsprint.dll7.0.6002.18427876,03212-Mar-201121:55
Xpsprint.dll7.0.6002.22611876,03213-Mar-201100:19
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTime
Xpsprint.dll7.0.6002.184271,653,76012-Mar-201122:52
Xpsprint.dll7.0.6002.226111,653,76012-Mar-201122:54
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Xpsprint.dll6.1.7600.16779442,88012-Mar-201111:31
Xpsprint.dll6.1.7600.20923442,88012-Mar-201111:41
Xpsprint.dll6.1.7601.17578870,91212-Mar-201111:23
Xpsprint.dll6.1.7601.21682870,91212-Mar-201111:17
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Xpsprint.dll6.1.7600.16779662,52812-Mar-201112:03
Xpsprint.dll6.1.7600.20923662,52812-Mar-201112:05
Xpsprint.dll6.1.7601.175781,465,34412-Mar-201112:08
Xpsprint.dll6.1.7601.216821,465,34412-Mar-201112:03
STATUS
Microsoft has confirmed that this is an incompatibility between certain print drivers and the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Click here to view or hide detailed information
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameX86_4ae25110a951604a86e97fcf41f58278_31bf3856ad364e35_7.0.6002.18427_none_f1fbaf3c5934b85d.manifest
File versionNot applicable
File size705
Date (UTC)14-Mar-2011
Time (UTC)13:17
File nameX86_f95c53563a43fd1c62f0e818bf0578a6_31bf3856ad364e35_7.0.6002.22611_none_b5cfc885ff64ef92.manifest
File versionNot applicable
File size705
Date (UTC)14-Mar-2011
Time (UTC)13:17
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.18427_none_9eeb80cf99622297.manifest
File versionNot applicable
File size5,927
Date (UTC)12-Mar-2011
Time (UTC)23:51
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22611_none_9f79edb0b27d0b8d.manifest
File versionNot applicable
File size5,927
Date (UTC)13-Mar-2011
Time (UTC)02:12
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_4e214153bc151fa3cbcb28f3128e5278_31bf3856ad364e35_7.0.6002.22611_none_4f40792de7bfffd8.manifest
File versionNot applicable
File size1,058
Date (UTC)14-Mar-2011
Time (UTC)13:16
File nameAmd64_eea74f6e55168a2b566b0a77ea52c01c_31bf3856ad364e35_7.0.6002.18427_none_bd9715dddad73c51.manifest
File versionNot applicable
File size1,058
Date (UTC)14-Mar-2011
Time (UTC)13:16
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.18427_none_fb0a1c5351bf93cd.manifest
File versionNot applicable
File size5,640
Date (UTC)13-Mar-2011
Time (UTC)00:26
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22611_none_fb9889346ada7cc3.manifest
File versionNot applicable
File size5,640
Date (UTC)13-Mar-2011
Time (UTC)00:23

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_08dee4ee580454a970bc85417e9010b2_31bf3856ad364e35_6.1.7601.21682_none_bab371a672c4e991.manifest
File versionNot applicable
File size705
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameX86_27628308773caffb503bb8cc83276f93_31bf3856ad364e35_6.1.7600.16779_none_cdd949f38ab681b4.manifest
File versionNot applicable
File size705
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameX86_760ff523356fce1389ab94f0ac0e5344_31bf3856ad364e35_6.1.7601.17578_none_b09dd0d3c4fff0af.manifest
File versionNot applicable
File size705
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameX86_9b1f61a5c004adc93b7b74dfe99eb0d1_31bf3856ad364e35_6.1.7600.20923_none_aae002a870ceacc6.manifest
File versionNot applicable
File size705
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8.manifest
File versionNot applicable
File size2,593
Date (UTC)12-Mar-2011
Time (UTC)12:03
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa.manifest
File versionNot applicable
File size2,593
Date (UTC)12-Mar-2011
Time (UTC)12:07
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d.manifest
File versionNot applicable
File size2,593
Date (UTC)12-Mar-2011
Time (UTC)11:48
File nameX86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e.manifest
File versionNot applicable
File size2,593
Date (UTC)12-Mar-2011
Time (UTC)11:40
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_08dee4ee580454a970bc85417e9010b2_31bf3856ad364e35_6.1.7601.21682_none_16d20d2a2b225ac7.manifest
File versionNot applicable
File size707
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_1dc2947ba3dc5d46284be69304376081_31bf3856ad364e35_6.1.7600.16779_none_04704eda17551d37.manifest
File versionNot applicable
File size1,058
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_216319df61f3718f1a5e4528b9f86f49_31bf3856ad364e35_6.1.7601.21682_none_f32294716f166d40.manifest
File versionNot applicable
File size1,058
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_27628308773caffb503bb8cc83276f93_31bf3856ad364e35_6.1.7600.16779_none_29f7e5774313f2ea.manifest
File versionNot applicable
File size707
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_2b0134872144ba38e8aa31e8b94a30c1_31bf3856ad364e35_6.1.7601.21682_none_5b3ff1e88823d0f8.manifest
File versionNot applicable
File size709
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_5f1280df3a4bb949039fc60bc2d4ada9_31bf3856ad364e35_6.1.7601.17578_none_5309bbfea6693aa7.manifest
File versionNot applicable
File size709
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_760ff523356fce1389ab94f0ac0e5344_31bf3856ad364e35_6.1.7601.17578_none_0cbc6c577d5d61e5.manifest
File versionNot applicable
File size707
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_8b41c6355286c58628d9f154fd393b7f_31bf3856ad364e35_6.1.7600.20923_none_2810cc14965fd5f7.manifest
File versionNot applicable
File size709
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_8d66e5afc45a4101a9be5b4c6f314af3_31bf3856ad364e35_6.1.7601.17578_none_c08396ef76e1e01d.manifest
File versionNot applicable
File size1,058
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_9b1f61a5c004adc93b7b74dfe99eb0d1_31bf3856ad364e35_6.1.7600.20923_none_06fe9e2c292c1dfc.manifest
File versionNot applicable
File size707
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_e6357ba080d1fc34c8b4864753fa33d5_31bf3856ad364e35_6.1.7600.20923_none_d961987fff7b6a0d.manifest
File versionNot applicable
File size1,058
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_f89895384d2b2804e77b79aa1d04d758_31bf3856ad364e35_6.1.7600.16779_none_5d0e3f2d42770cff.manifest
File versionNot applicable
File size709
Date (UTC)13-Mar-2011
Time (UTC)02:34
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_07a6ed7d2af093fe.manifest
File versionNot applicable
File size2,595
Date (UTC)12-Mar-2011
Time (UTC)12:39
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_08609a0e43eb0d30.manifest
File versionNot applicable
File size2,595
Date (UTC)12-Mar-2011
Time (UTC)13:03
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_098c4a392817e693.manifest
File versionNot applicable
File size2,595
Date (UTC)12-Mar-2011
Time (UTC)12:42
File nameAmd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_0a05155c41430a44.manifest
File versionNot applicable
File size2,595
Date (UTC)12-Mar-2011
Time (UTC)12:30
REFERENCES
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
For Windows Vista and for Windows Server 2008, you must have the Platform Update Supplement for Windows Vista and for Windows Server 2008 and the Windows Graphics, Imaging, and XPS Library installed on the computer before you install this update and Internet Explorer 9. For more information about how to install Internet Explorer 9, click the following article number to view the article in the Microsoft Knowledge Base:
2399238 Prerequisites for installing Internet Explorer 9
For more information about the Platform Update Supplement for Windows Vista and for Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
2117917 Platform Update Supplement for Windows Vista and for Windows Server 2008
For more information about the Windows Graphics, Imaging, and XPS Library, click the following article number to view the article in the Microsoft Knowledge Base:
971512 Description of the Windows Graphics, Imaging, and XPS Library
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Printing multiple pages to one sheet fails with Canon drivers from Internet Explorer 9
Properties

Article ID: 2522422 - Last Review: 04/24/2012 07:31:00 - Revision: 10.0

Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Enterprise, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium, Windows Vista Home Premium 64-bit Edition, Windows Vista Starter, Windows Vista Ultimate, Windows Vista Ultimate 64-bit Edition, Windows Server 2008 Datacenter, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 Enterprise, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 Foundation, Windows Server 2008 Standard, Windows Server 2008 Standard without Hyper-V, Windows Web Server 2008, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, Windows Web Server 2008 R2

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