Article ID: 2525246 - View products that this article applies to.
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Consider the following scenario:
STOP: 0x0000003B ( parameter1 , parameter2 , parameter3 , parameter4 )
Information for developers
This issue occurs when both of the following actions are performed at the same time in a Remote Desktop session:
This issue occurs because the Remote Desktop Protocol (RDP) display driver (Rdpdd.sys) does not check whether an object is NULL before Rdpdd.sys accesses the object. Therefore, this issue occurs when Rdpdd.sys accesses an object that has a NULL value.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running one of the following operating systems:
For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/976932/ )Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
For all supported x64-based versions of Windows Server 2008 R2
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Workaround for Windows Server 2008 R2To work around this issue, do not call the EnumDisplaySettings function when the operation that remotely controls the Remote Desktop session is active.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about the EnumDisplaySettings function, visit the following MSDN website:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
General information about the EnumDisplaySettings function
Additional file information
Additional file information for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows Server 2008 R2
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Article ID: 2525246 - Last Review: October 9, 2014 - Revision: 4.0