Article ID: 2537288 - View products that this article applies to.
Consider the following scenario:
Note This issue also occurs in other versions of Outlook.
Cannot connect to server because the information in the User Accounts dialog might be incorrect or improperly formatted. Please verify that this information is correct, and then click Test Connection. If you still can’t connect, the server might not be available.
This issue occurs because the Conferencing Add-in for Office Outlook does not examine the external DNS SRV records. Instead, it only examines the internal DNS SRV records, and then tries to connect to the internal pool IP address.
To resolve this issue, install the following cumulative update:
(https://support.microsoft.com/kb/2536678/ )Description of the update for the Live Meeting Conferencing Add-in for Outlook: May 2011
To work around this issue, the remote user can manually configure the user account settings.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2537288 - Last Review: August 26, 2011 - Revision: 1.1