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"The Delegates settings were not saved correctly" error when you try to add a delegate in Outlook

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Symptoms

When you use Microsoft Outlook to add or to remove a delegate, the delegate is not added or deleted. Additionally, you receive the following error message:

The Delegates settings were not saved correctly. Unable to activate send-on-behalf-of list. You do not have sufficient permission to perform this operation on this object.

Cause

When you add a delegate, Outlook also tries to grant "send on behalf of" permission to the delegate by default. This permission is written to the publicDelegates attribute of your user object in Active Directory.

The issue that is described in "Symptoms" can occur for either (or both) of the following reasons.

  • The global catalog (GC) server to which your Outlook client is connected is not local to your domain.

    If your Outlook client is connected to a GC that is not local to your domain, the publicDelegates attribute cannot be written to your user object in Active Directory.

  • The SELF object does not have the Write Personal Information right on your Active Directory user object.
Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  How to back up and restore the registry in Windows

Outlook can be configured to enable you to add delegates without requiring you to grant the "send on behalf of" permission. 

To have us configure Outlook to enable you to add delegates without requiring you to grant the "send on behalf of" permission, go to the "Here's an easy fix" section. If you prefer to do this yourself, go to the "Let me fix it myself" section.

Here's an easy fix

To configure Outlook to enable you to add delegates without requiring you to grant the "send on behalf of" permission automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

For Windows 7, Windows 8 or Windows 10

Fix this problem
Easy Fix 20093



For Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003

Fix this problem
Easy fix 50900




 

Let me fix it myself

To configure Outlook to enable you to add delegates without requiring you to grant the "send on behalf of" permission yourself, follow these steps:

  1. Exit Outlook.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your situation.  
    • Windows 10 or Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
    • Windows 7 or Windows Vista: Click Start, type regedit.exe in the search box, and then press Enter.
    • Windows XP: Click Start, and click Run.  Type regedit.exe and then press OK.
  3. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences

    If you use policies, click the following subkey:

        HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Preferences

    Note: x.0
    in the above registry key represents your Outlook version. Please use one of the following values.

    Outlook 2016: 16.0
    Outlook 2013: 15.0
    Outlook 2010: 14.0

    Outlook 2007: 12.0
    Outlook 2003: 11.0

  4. After you select the subkey that is specified in step 3, click New on the Edit menu, and then click DWORD Value.
  5. Type IgnoreSOBError, and then press Enter.
  6. Right-click IgnoreSOBError, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to exit Registry Editor.

After you add the registry value, you can add a delegate without having write permissions to your own user object on the global catalog server. When you do this, a message that resembles the following message is logged in the Windows Application log to help track the event:

Source: Outlook
Category: None
Event ID: 27
Type: Error
User: N/A
Computer: computer_name

Description:
SOB error ignored

More Information

The "send on behalf of" permission is not needed for meeting-related messages. Microsoft Exchange Server specifically does not require that you have "send on behalf of" permissions to send a meeting request on behalf of another user. Therefore, even without the "send on behalf of" permission, delegates can successfully send meeting requests on behalf of the calendar owner.

However, when you use a delegate that does not have the "send on behalf of" permission to send a non-meeting-related message on behalf of the owner, the operation fails. For example, if a delegate tried to send an informational message "from the boss," that operation would fail. This is because the "send on behalf of" permission was not successfully granted.

If you want to grant another user the "send on behalf of" permission on your mailbox, you can do this on the Exchange Server. To do this in Exchange Server 2003, use the Delivery Restrictions button on the Exchange General tab of the Mailbox properties. For more information about the Exchange General tab, visit the following Microsoft website:

For more information about how to grant "send on behalf of" permissions in Exchange Server 2007, visit the following Microsoft website:

http://technet.microsoft.com/en-us/library/bb124406(EXCHG.80).aspx

For information about how to grant "send on behalf of" permissions in Exchange Server 2010, visit the following Microsoft website:

http://technet.microsoft.com/en-us/library/bb124255.aspx

For additional history on this problem, please see the original Hotfix articles where the IgnoreSOBError registry value was first introduced.

950794 Error message when you try to add a delegate in Outlook 2007: "The Delegates settings were not saved correctly"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;950794

946208 Error message when you try to add a delegate in Outlook 2003: "The Delegates settings were not saved correctly"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;946208
Properties

Article ID: 2593557 - Last Review: 03/25/2016 00:04:00 - Revision: 14.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003

  • KB2593557
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