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Non-Western characters are displayed as corrupted characters when you edit an Excel 2010 chart

Consider the following scenario:
  • You create a chart that contains non-Western characters in Microsoft Excel 2010.
  • You copy the chart and paste the chart as an Extended Metafile chart into another Office 2010 application.
  • You edit the chart.

In this scenario, the non-Western characters in the chart are displayed as corrupted characters.

To resolve this issue, apply the following update:
2596552 Description of the Office 2010 hotfix package (gfx-x-none.msp): October 25, 2011

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

  • Install the hotfix as described in KB 2596552 before you install this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:

  3. On the Edit menu, point to New, and then click Key.
  4. Type GELPrefs, and then press ENTER.
  5. Locate and then select the following registry subkey:

  6. On the Edit menu, point to New, and then click DWORD (32-bit) value.
  7. Type FixUpCharSetForMetafiles, and then press ENTER.
  8. In the Details pane, right-click FixUpCharSetForMetafiles, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Exit Registry Editor.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
fixit fix it fixme

Article ID: 2596527 - Last Review: 09/03/2013 06:39:00 - Revision: 5.0

  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
  • kbqfe kbsurveynew kbexpertisebeginner kbhotfixallversions kbfixme kbmsifixme KB2596527