Description of the Word 2010 hotfix package (Word-x-none.msp): April 24, 2012

This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated April 24, 2012.

Issues that this hotfix package fixes

  • Assume that the Normal template (Normal.dotm) is located on a network share. When you click Save selection to AutoText gallery, the Save in location defaults to the first template in the list instead of Normal.dotm.If a document is based on a template other than Normal.dotm, the Save in location defaults to this other template instead of Normal.dotm.
  • Assume that you have a template file (.dotx or .dotm) on a network share that is accessed through a UNC path. When you attach the template file to a document in Word 2010, you receive the following error message:
    Template Name is locked for editing by 'another user'.

    Do you want to

    Open a Read Only copy

    Create a local copy and merge your changes later

    Receive notification when the original copy is available
  • When you coauthor or merge documents in Word 2010, some table formatting is lost.
  • When you save a document that contains an image together with a compound border as a PDF file in Word 2010, the border is retained but the image is lost.
  • 2598312  Word 2010 prints multiple copies of a document unexpectedly

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Microsoft Office 2010 or Office 2010 Service Pack 1 (SP1) installed.

For more information about SP1 for Office 2010, click the following article number to view the article in the Microsoft Knowledge Base:
2460049 Description of Office 2010 SP1

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Download information
File nameFile versionFile sizeDateTime
Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot Applicable8,684,5445-Apr-124:35
Word-x-none.mspNot Applicable71,417,3445-Apr-124:35
Word-x-none.msp information
File nameFile versionFile sizeDateTime

Download information
File nameFile versionFile sizeDateTime
Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot Applicable10,636,2885-Apr-124:35
Word-x-none.mspNot Applicable66,352,6405-Apr-124:35
File nameFile versionFile sizeDateTime
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 2598267 - Last Review: 05/23/2012 07:35:00 - Revision: 3.0

Microsoft Word 2010

  • kbqfe kbautohotfix kbhotfixserver kbhotfixallversions kbhotfixrollup kbsurveynew kbexpertiseinter KB2598267