Article ID: 259927 - View products that this article applies to.
This article was previously published under Q259927
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you start Outlook Express, the program may stop responding and your pointer may appear as an hourglass.
One cause for this problem may be damaged information in your Identity ID Number registry subkey.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem, use Registry Editor to export, delete, and then import the Identity ID Number subkey registry information for each of your identities.
When you use this procedure, you preserve user settings, account settings, address books, and message stores.
How to Export and Delete the Identities
How to Import the IdentitiesImport each Username.reg file. Start Outlook Express after you import each file to determine if the individual identity is damaged. To do this:
For additional information about creating identities, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/209169/EN-US/ )OLEXP: How to Create and Use Identities in Outlook Express 5
Article ID: 259927 - Last Review: January 27, 2007 - Revision: 1.2