Article ID: 2630708 - View products that this article applies to.
Consider the following scenario:
Note This issue does not occur when you type each digit within 1 second.
This issue occurs because the UM auto attendant does not specify the value of the interdigittimeout attribute when it loads the menu. Therefore, the default value of the interdigittimeout attribute of 1 second is used.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2645995/ )Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about UM auto attendants, visit the following Microsoft website:
General information about UM auto attendantsFor more information about how to create a new UM auto attendant, visit the following Microsoft website:
How to create a new UM auto attendantFor more information about how to enable or disable directory lookups for a UM auto attendant, visit the following Microsoft website:
How to enable or disable directory lookups for a UM auto attendantFor more information about the interdigittimeout attribute, visit the following Microsoft website:
General information about the interdigittimeout attributeFor more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2506827)A UM auto attendant times out and generates an invalid extension number error message in an Exchange Server 2007 environment
Article ID: 2630708 - Last Review: February 13, 2012 - Revision: 1.0