The Office 365 Integration Module (OIM) for Windows Small Business Server 2011 Essentials (SBS 2011 Essentials) does not work as expected. For example, you may experience one or more of the following symptoms:
When users' passwords change, the changes do not synchronize to Office 365.
Office 365 subscription and user account wizards in the OIM fail.
Office 365 subscription data is displayed as "not available" in the OIM, and Office 365 user data is displayed as "unknown" in the OIM.
This issue may occur for one or more of the following reasons:
The OIM was installed and set up incorrectly.
The passwords of the administrator accounts in the OIM and in Office 365 do not match.
Microsoft Online Services Sign-in Assistant is not installed or is not running.
Wizard actions cannot be completed or reporting data cannot be retrieved because of Office 365 issues.
An unexpected failure occurred in the OIM.
To resolve this issue, follow these steps:
Step 1: Make sure that the OIM is installed and set up correctly
For more information, visit the following Microsoft website:
Step 2: Troubleshoot the Office 365 administrator account that is used to set up the OIM
Sign in to the Office 365 portal by using your administrator user ID. Check that you can sign in successfully. This confirms that you are using the correct password and that you can authenticate to Office 365.
Open the SBS console on the computer that is running SBS, click the Office 365 tab, and then run the "Change the Office 365 administrator account" wizard to make sure that the correct administrator password is set up in the OIM for SBS.
Step 3: Check that the Microsoft Online Services Sign-In Assistant is running
On the computer that is running SBS, click Start, click All Programs, click Administrative Tools, and then click Services.
In the list of services, locate Microsoft Online Services Sign-in Assistant, and then make sure that its status is set to Started.
If the status is set to Not Started, right-click Microsoft Online Services Sign-in Assistant, and then click Start.