Article ID: 2654700 - View products that this article applies to.
Consider the following scenario:
This issue occurs because the ptagCn property for rules is not copied when the mailbox is moved from the Exchange Server 2007 server to the Exchange Server 2010 server. In this situation, when the mailbox is moved back to the Exchange Server 2007 server, the rules do not have the ptagCn property. For standard rules, the ptagCn property can be created during mailbox rule synchronization. However, for extended rules, such as the rules that handle messages from external senders, the ptagCn property is missing. Therefore, because the process to load extended rules fails, the rules are not triggered.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2655203/ )Description of Update Rollup 7 for Exchange Server 2007 Service Pack 3
To work around this issue, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to manage arriving and sent messages by using rules, visit the following Microsoft website:
How to manage arriving and sent messages by using rulesFor more information about the ptagCn property, visit the following Microsoft website:
General information about the ptagCn propertyFor more information about extended rules, visit the following Microsoft website:
General information about extended rulesMore information about the Exchange Information Store Integrity Checker (Isinteg.exe) tool, visit the following Microsoft website:
General information about the Isinteg.exe tool
Article ID: 2654700 - Last Review: April 16, 2012 - Revision: 1.0