This article applies to Microsoft Dynamics NAV 2009 for all countries and all language locales.
This article describes that a rollup update for the Microsoft Outlook add-in is available for Microsoft Dynamics NAV 2009 R2 and for Microsoft Dynamics NAV 2009 Service Pack 1 (SP1). Several hotfixes for the Outlook add-in are released after the release of Microsoft Dynamics NAV 2009 SP1. This update includes a rollup of these hotfixes. For example, the E-mail 2 requirements are removed and the search Simple Mail Transfer Protocol (SMTP) fix is added.
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:PartnersCustomers
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning
dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run
, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save
, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click Cancel
, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update file
The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.
The global version of this kernel rollup has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time
item in Control Panel.
|File name||File version||File size||Date||Time||Platform|
|Microsoft dynamics nav outlook add-in.msi||Not applicable||3,674,624||26-Feb-2012||06:36||Not applicable|
|Microsoft dynamics nav outlook add-in.pdf||Not applicable||677||26-Feb-2012||02:51||Not applicable|
|Customization.xml||Not applicable||1,115||26-Aug-2009||07:40||Not applicable|
|Microsoft.dynamics.nav.olsync.common.tlb||Not applicable||7,748||26-Feb-2012||00:15||Not applicable|
|Microsoft.dynamics.nav.olsync.olsyncsupplier.tlb||Not applicable||5,816||26-Feb-2012||00:15||Not applicable|
|Microsoft.dynamics.nav.olsync.olsyncsupplier.tlb.config||Not applicable||747||26-Aug-2009||07:40||Not applicable|
|Fin.etx||Not applicable||190,020||25-Feb-2012||22:50||Not applicable|
|Fin.flf||Not applicable||5,613||26-Aug-2009||07:43||Not applicable|
|Fin.stx||Not applicable||220,559||25-Feb-2012||22:50||Not applicable|
|Outlook.exe.config||Not applicable||4,492||26-Aug-2009||07:40||Not applicable|
You must have one of the following products installed to apply this hotfix:
Special note for Microsoft Dynamics NAV 2009 Service Pack 1
- Microsoft Dynamics NAV 2009 Service Pack 1
- Microsoft Dynamics NAV 2009 R2
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:PartnerCustomer
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:
- Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1
- Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:
For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:PartnerCustomer
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.