Article ID: 2677727 - View products that this article applies to.
Consider the following scenario:
WARNING: An unexpected error has occurred and a Watson dump is being generated: Value cannot be null.
Parameter name: entryId
This issue occurs because messaging records management (MRM) cannot detect the folder associated information (FAI) message objects in the primary mailbox. Therefore, MRM stops processing the mailbox.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2706690/ )Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Exchange Online Archiving, go to the following Microsoft website:
Understanding Exchange Online ArchivingFor more information about retention policy tags and retention policies, go to the following Microsoft website:
Understanding retention tags and retention policiesFor more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdletFor more information about MRM, go to the following Microsoft website:
Understanding messaging records management
Article ID: 2677727 - Last Review: August 14, 2012 - Revision: 1.0