Article ID: 2682047 - View products that this article applies to.
Consider the following scenario:
If you update the Disconnected Mailbox result pane during this time, the mailbox appears in the result pane.
Additionally, if you run the test-mapiconnectivity cmdlet, the cmdlet fails and you receive the following error message:
Server : Server
Database : Database
Mailbox : Mailbox
Result : *FAILURE*
Latency : Latency
Error : [Microsoft.Exchange.Data.Storage.AccountDisabledException]: Cannot open mailbox LegacyDN. Inner error [Microsoft.Mapi.MapiExceptionMailboxDisabled]: MapiExceptionMailboxDisabled: Unable to open message store. (hr=0x80004005, ec=2412)
This issue occurs because Directory Service Access (DSAccess) caches a query for the disconnected mailbox when the mailbox is not found in Active Directory. More specifically, DSAccess caches a query that cannot find the disconnected mailbox.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2685289/ )Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
To work around this issue, run the Clean-MailboxDatabase cmdlet to scan Active Directory for disconnected mailboxes and to update the status of the mailboxes in the Exchange store.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the Clean-MailboxDatabase cmdlet, go to the following Microsoft website:
General information about the Clean-MailboxDatabase cmdletFor more information about DSAccess, go to the following Microsoft website:
General information about DSAccess
Article ID: 2682047 - Last Review: May 29, 2012 - Revision: 1.0