When you try to import images from a TWAIN device in the 64-bit edition of Microsoft Office 2010, the operation is unsuccessful.
Note A TWAIN device can be a camera or a scanner, for example..
To resolve this issue, install the following update:
2687297 Description of the Office 2010 hotfix package (Mso-x-none.msp): June 26, 2012
Note This hotfix enables only the 64-bit edition of Office 2010 to import images from TWAIN devices.
Registry key information
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.
Fix it for me
To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Install the hotfix that is described in Microsoft Knowledge Base (KB) article 2687297 before you run this Fix it solution
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Microsoft Office Home and Student 2010, Microsoft Office Home and Business 2010, Microsoft Office Professional 2010, Microsoft Office Professional Plus 2010, Microsoft Office Standard 2010, Microsoft Office Starter 2010