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Description of the Word 2010 hotfix package (Word-x-none.msp, Kb2428677-x-none.msp): October 30, 2012

This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated October 30, 2012.

Issues that this hotfix package fixes

  • When you drag an attachment to a Microsoft Office 2010 email message, the file name extension is duplicated. If you then drag the attachment from that email message to another email message, the file name extension appears in triplicate. The pattern continues as you drag the attachment more times.

    Note Outlook 2010 uses Word 2010 for both the rendering engine and the composition engine.

  • Assume that you have a .doc file that is protected by Information Rights Management (IRM) and that is password-protected. When you open the file in Word 2010, the file opens in Protected View. Additionally, the following text is displayed on a red message bar:
    Office has detected a problem with this file. Editing it may harm your computer. Click for more details.
  • Assume that a damaged document contains some errors and some text boxes. Additionally, assume that the document was created by using a specific template. When you use Word 2010 to open the document, Word 2010 freezes.

    Note When you use Word 2007 to open the damaged document, Word 2007 does not freeze. However, a Show Repairs dialog box appears.

  • Assume that a content control in a Word 2010 file contains another content control that is locked for editing. In this situation, you can unexpectedly change the format of the content in the locked content control.
  • Assume that you add a hyperlink to a shape in a Word 2010 document that is rights-protected (for example, the document is read-only or is marked as final). When you press Ctrl and then click the shape, the content that the hyperlink links to does not open.
  • Consider the following scenario:
    • You open a document that contains some comments and a shape at the bottom of a page in Word 2010.
    • You select the Force Landscape option in the Track Changes Options dialog box.
    • You scale the document to print on a piece of paper whose size is larger than the document itself.
    In this scenario, the shape is not displayed in the printout.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Microsoft Office 2010 Service Pack 1 (SP1) installed.

For more information about SP1 for Office 2010, click the following article number to view the article in the Microsoft Knowledge Base:
2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Download information

File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information

File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot applicable8,668,16020-Oct-1219:36
Word-x-none.mspNot applicable43,185,66420-Oct-1219:37

Word-x-none.msp information

File nameFile versionFile sizeDateTime

Download information

File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information

File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot applicable10,638,33620-Oct-1219:40
Word-x-none.mspNot applicable41,466,88020-Oct-1219:41

Word-x-none.msp information

File nameFile versionFile sizeDateTime

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 2687556 - Last Review: 11/23/2012 06:31:00 - Revision: 4.0

Microsoft Word 2010

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