Article ID: 2687601 - View products that this article applies to.
Assume that you upload a corrupted .xlsx, .pptx, or .docx file to a Microsoft SharePoint Server 2010 server. However, when you try to view the file in a web browser by using certain shared services, SharePoint consumes a large amount of memory. Additionally, the server freezes.
For example, you upload an .xlsx file that contains unreadable content to a SharePoint server. However, when you try to view the file by using Excel Services, all memory on the server is consumed and the server freezes.
To resolve this issue, apply the following hotfix packages:
(https://support.microsoft.com/kb/2687617/ )Description of the SharePoint Server 2010 hotfix package (wdsrv-x-none.msp, xlsrvwfe-x-none.msp): October 30, 2012
(https://support.microsoft.com/kb/2687562/ )Description of the Office Web Apps hotfix package (Wacwfe-x-none.msp, Xlwacwfe-x-none.msp): October 30, 2012
(https://support.microsoft.com/kb/2687557/ )Description of the SharePoint Foundation 2010 hotfix package (Wss-x-none.msp): October 30, 2012
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2687601 - Last Review: November 7, 2012 - Revision: 1.0