Article ID: 2699582
Consider the following scenario:
The Microsoft Exchange Unified Messaging service cannot be contacted to play messages on your phone. Try again later.
This issue occurs because Outlook 2007 uses a legacy virtual directory to handle requests such as "Play on Phone" and "Change greeting or PIN". These requests are sent as HTTP requests when SSL offloading is configured. However, no entry in the Web.config folder is bound to the web service for HTTP requests.
To resolve this issue, install the following update rollup:
(https://support.microsoft.com/kb/2685289/ )Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
For more information about how to upgrade from Exchange 2007 SP3 to Exchange 2010 RTM Unified Messaging, go to the following Microsoft website:
How to upgrade from Exchange 2007 SP3 to Exchange 2010 RTM Unified MessagingFor more information about how to configure SSL offloading for Outlook Anywhere, go to the following Microsoft website:
How to configure SSL offloading for Outlook Anywhere
Article ID: 2699582 - Last Review: June 2, 2012 - Revision: 1.2