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SMS Host Agent service crashes and logs Event ID 1000 with exception code 0xc0000005

Symptoms
On a System Center Configuration Manager 2007 Service Pack 2 (ConfigMgr 2007 SP2) client computer that is running Windows Server 2008 or Windows Server 2012, the Systems Management Server (SMS) Agent Host service (Ccmexec.exe) crashes intermittently and the following error is logged in the Application log:

Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
Keywords: Classic
Description:
Faulting application name: CcmExec.exe, version: 4.0.6425.2000, time stamp: 0x4a14c745
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0009cb74
Faulting process id: 0xa04
Faulting application start time: 0x01ca273b4637f18e
Faulting application path: C:\Windows\SysWOW64\CCM\CcmExec.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Cause
This issue occurs because an access violation occurs in the Ntdll.dll module, and then the wrong function is called in the Caltrack.dll module.
Resolution
To resolve this issue, install the following hotfix on  the primary site role and client role of System Center Configuration Manager 2007 SP2. To resolve this issue on the System Center Configuration Manager 2007 SP2 client, first install the following hotfix package on the System Center Configuration Manager 2007 SP2 primary site server. Then, deploy the package that is generated to the System Center Configuration Manager 2007 SP2 client.

For more information about how to deploy a hotfix package to the System Center Configuration Manager 2007 SP2 primary site server, click the following article number to view the article in the Microsoft Knowledge Base:
2477182 System Center Configuration Manager 2007 hotfix installation guidance
Note The following hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based version or an x64-based version of an operating system:
Sccm2007ac-sp2-kb2724939-x86-enu.msi

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) installed.

Restart requirement

If you close the Configuration Manager Administrator console before you install this hotfix, you do not have to restart the computer.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 file information notes
File nameFile versionFile sizeDateTimePlatform
Ccm_caltrack.dll4.0.6487.221089,69601-Feb-201018:05x86
Sccm2007ac-sp2-kb2724939-x86-enu.mspNot applicable581,12001-Feb-201018:05Not applicable
Note There may be some other files updated because of dependencies. However, their binaries are not changed.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 2724939 - Last Review: 08/07/2014 08:50:00 - Revision: 4.0

  • Microsoft System Center Configuration Manager 2007 Service Pack 2
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Standard
  • Windows Server 2012 Standard
  • Windows Server 2012 R2 Standard
  • Microsoft System Center Configuration Manager 2007
  • kbqfe kbexpertiseinter kbsurveynew kbfix kbautohotfix kbhotfixserver KB2724939
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