When a Windows Server 2008 R2-based or Windows 7-based computer runs under a high Kerberos authentication load, the Lsass.exe process crashes and error code 255 is generated. Therefore, the computer restarts unexpectedly. Additionally, the following events are logged in the System log:
Log Name: System Source: LsaSrv Event ID: 5000 Level: Error Keywords: User: SYSTEM Description: The security package Kerberos generated an exception. The exception information is the data.
Log Name: System Source: USER32 Event ID: 1074 Level: Information Keywords: Classic User: SYSTEM Description: The process wininit.exe has initiated the restart of computer <computer name> on behalf of user for the following reason: No title for this reason could be found Reason Code: 0x50006 Shutdown Type: restart Comment: The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255. The system will now shut down and restart.
This issue occurs because a race condition occurs when the computer receives multiple authentication requests.
Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1) or Windows 7 SP1.For more information about how to obtain a Windows Server 2008 R2 or Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
To apply this hotfix, you do not have to change the registry.
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 and Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Windows Server 2008 R2
The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
For all supported x64-based versions of Windows Server 2008 R2 and of Windows 7
For all supported IA-64-based versions of Windows Server 2008 R2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008 R2 and for Windows 7
Additional files for all supported x86-based versions of Windows 7