When you install this update, the AI_UPDATE_SERVICE_POINT service restarts. However, if the service does not restart within 30 seconds, the restart operation will time out. In this situation, extend the service startup time-out value to 150 seconds. To do this, follow these steps:
- Click Start, click Run, type regedit, and then click OK.
- Locate the following registry subkey:
- On the Edit menu, point to New, and then click DWORD Value.
- Type ServicesPipeTimeout, and then press Enter.
- Right-click ServicesPipeTimeout, and then click Modify.
- In the Value data box, type the desired time-out value in milliseconds (ms), and then click OK. For example, if the desired time-out value is 150 seconds, type 150000 in the Value data box.
- On the File menu, click Exit.
- Restart the computer.
Note You must restart the computer for the Service Control Manager to apply this change.
The hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or x64-based version of an operating system.
For more information about the hotfix installation, click the following article number to view the article in the Microsoft Knowledge Base: 2477182
System Center Configuration Manager 2007 hotfix installation guidance Important
To use the Administrator Console on a Windows 8 system, the .Net Framework 3.5 must be enabled. Otherwise, the Administrator Console does not start, and you receive the following error message:
MMC cannot initialize the snap-in.
If this issue occurs, uninstall the Administrator Console, enable the .NET Framework 3.5, and then reinstall the Administrator Console. You can enable the .NET Framework by using the "Programs and Features" item in Control Panel. Additionally, you can enable the .Net Framework by running the following command:
dism.exe /online /enable-feature /featurename:NetFX3 /Source:X:\sources\sxsNote
In this command, "X" is a placeholder for the drive that contains the Windows installation media.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note
The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this update, you must have System Center Configuration Manager 2007 SP2 installed.
You can apply this update on the following roles:
- Primary Site
- Secondary Site
- Remote AdminConsole
- Remote Provider
You cannot apply this update on Configuration Manager clients directly. You must install the update on the site server, and then deploy the generated package to the clients.
You do not have to restart the computer after you apply this update.
Update replacement information
The client-side update (Sccm2007ac-sp2-kb2698619-x86-enu.msp) replaces the client-side update in the following Microsoft Knowledge Base article:
Description of the prerequisite hotfix for System Center Configuration Manager 2007 R3
This replacement affects only the client-side update in hotfix 977384. This replacement does not affect the entire hotfix package.
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
|File name||File version||File size||Date||Time||Platform|
|Sccm2007ac-sp2-kb2698619-x86-enu.msp||Not applicable||1,193,472||01-Feb-2010||17:50||Not applicable|
|Update.sql||Not applicable||9,676||01-Feb-2010||18:20||Not applicable|
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.