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Office programs may crash with the FineReader add-in installed








Symptoms
If you have ABBYY FineReader installed, you may receive one of the following errors while either starting or using an Office program:
  • Microsoft Excel 2013 has stopped working
  • Microsoft Outlook 2013 has stopped working
  • Microsoft Word 2013 has stopped working
  • Microsoft PowerPoint 2013 has stopped working
  • Microsoft Publisher 2013 has stopped working
You might also see this error when you try to start Microsoft Outlook:
  • Cannot start Microsoft Outlook. Cannot open the Outlook window.
Cause
You might be seeing the above error messages because the version of the ABBYY FineReader add-in is outdated.
Resolution
To determine if you are experiencing this issue, disable the add-in by running your Office program in Safe mode:

Starting an Office application in the Safe mode

  1. Exit any running Office programs.
  2. Open the Run dialog box. To do this, use one of the following procedures, as appropriate for your version of Windows.

    • Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R.
    • Windows 7: Click Start, type Run in the search box, and then click the Run program that appears in the search results.

  3. In the Run dialog box, type one of the following commands:
    • Type excel /safe and press Enter to start Excel
    • Type outlook /safe and press Enter to start Outlook
    • Type winword /safe and press Enter to start Word
    • Type powerpnt /safe and press Enter to start PowerPoint
    • Type mspub /safe and press Enter to start Publisher
  4. If the Office program runs normally, continue on to the next section: Disabling the ABBYY FineReader add-in".
    If the Office application doesn’t start in Safe Mode, the add-in is not causing a problem.

Disabling the ABBYY FineReader add-in

  1. Keep the Office application running in the Safe Mode.
  2. Click File > Options > Add-Ins.
  3. Next to the Manage list, click Go.
  4. Uncheck the ABBYY FineReader add-in and click OK.
  5. Restart the application (not in Safe Mode this time).
If the Office application starts, the add-in is causing the problem. Visit the ABBYY FineReader website to find out if there’s an updated version you can install. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC.

If the Office application doesn’t start, the problem isn’t related to the add-in. Go to the Need more help? section to learn about other reasons why this may happen.

Advanced Registry editing for Abby FineReader


If the FineReader add-in is causing an Office program to crash, you may see an event in the Application log that has the following parameters:

Event ID: 1000
Faulting module name: FRIntegration.dll

Event ID: 1000
Faulting module name: SprintIntegration.dll

Note: Even if you do not see one of these events, you may still encounter crashes because of this add-in


Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

How to edit the Registry for Abby FineReader

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Exit any running Office programs.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.

  3. Locate and then select the following key that matches the Office program that is crashing. See Key List below:
    • Microsoft Word

      HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins

      Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Word\Addins
    • Microsoft Outlook

      HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins

      Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Outlook\Addins
    • Microsoft Excel

      HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Excel\Addins

      Note: If you are using a 32-bit version of Office on a 64-bit version of Windows, you will need to select the following key:

      HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Excel\Addins
  4. Expand the \Addins subkey to display all of the add-ins registered at the Machine level.
  5. If listed, select the subkey for the FineReader add-in. See Subkey list below:
    • FineReader version 11
      • Microsoft Word

        FRComAddInMSWORD11.FRComAddInMSWORD.1
      • Microsoft Outlook

        FRComAddInMSOUTLOOK11.FRComAddInMSOUTLOOK11.1
      • Microsoft Excel

        FRComAddInMSEXCEL11.FRComAddInMSEXCEL11.1
    • FineReader version 10
      • Microsoft Word

        FRComAddInMSWORD10.FRComAddInMSWORD.1
      • Microsoft Outlook

        FRComAddInMSOUTLOOK10.FRComAddInMSOUTLOOK10.1
      • Microsoft Excel

        FRComAddInMSEXCEL10.FRComAddInMSEXCEL10.1
    • FineReader version 9
      • Microsoft Word

        Sprint.WordIntegration.9
      • Microsoft Outlook

        Sprint.OutlookIntegration.9
      • Microsoft Excel

        Sprint.ExcelIntegration.9
  6. Right-click the LoadBehavior value and then click Modify.
  7. Change the Value data to 2, and then click OK.
  8. Close Registry Editor.
  9. Start your Office program that was crashing to determine if the registry change has improved the stability of the program.

    If the crashing problem has stopped, we recommend you visit the ABBYY FineReader website. There may be a product update available that eliminates this incompatibility.





Third-party information disclaimer

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


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Article ID: 2755838 - Last Review: 01/13/2016 08:29:00 - Revision: 10.0

  • Outlook 2016
  • Word 2016
  • Excel 2016
  • Microsoft Outlook 2013
  • Microsoft Word 2013
  • Microsoft Excel 2013
  • Microsoft Outlook 2010
  • Microsoft Word 2010
  • Microsoft Excel 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Word 2007
  • Microsoft Office Excel 2007
  • KB2755838
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