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Description of the Word 2013 update: April 9, 2013

Microsoft has released an update for Microsoft Word 2013. This update provides the latest fixes for the 32-bit and 64-bit editions of Word 2013 and Office Home and Student 2013 RT. Additionally, this update contains stability and performance improvements.

Issues that this update fixes

  • Consider the following scenario:
    • You use an "" account in Outlook 2013.
    • You select a type of encoding other than UTF-8 in the Preferred encoding for outgoing messages option, such as Japanese (EUC).
    • You create an item, such as a contact, an appointment or a task.
    • You type some characters that do not use UTF-8 encoding in the item.
    • You save and check the item in an account.
    In this situation, the content of the item is displayed incorrectly.

    Note Outlook uses Word as the message editor for Outlook items. To fix this issue, you must also apply the Outlook 2013 update 2738013.
  • When you start the Turkish version of Word 2013 or Office On Demand Word 2013, you receive the following error message:
    We're sorry but this feature appears to be broken and needs to be repaired. Use the Programs and Features option in the Windows Control Panel to repair Microsoft Office.
    Note After you dismiss this error message, you can continue to use Word 2013 as usual.

Update details

This update does not replace any previously released update.

How to obtain and install the update

Note This update applies to Office 2013 MSI installations only. This update does not apply to click-to-run installations.

To identify the installation version of Office 2013, follow these steps:
  1. Start an Office 2013 application, such as Microsoft Word 2013.
  2. On the File menu, click Account.
  3. If Office 2013 was installed by using Click-to-Run, an "Update Options" item is displayed. For an MSI installation, the "Update Options" item is not displayed.
The following files are available for download from the Microsoft Download Center:

The update for Office Home and Student 2013 RT is available only from Windows Update.


DownloadDownload the 32-bit update package now.


DownloadDownload the 64-bit update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Restart information

You do not have to restart the computer after you install this update.

How to determine whether the update is installed

This update contains the files that are listed in the following tables.
File nameFile versionFile sizeDateTime

File nameFile versionFile sizeDateTime

How to uninstall this update

Windows 8
  1. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type windows update, tap or click Settings, and then tap or click View installed updates in the search results.
  3. In the list of updates, locate and then tap or click update 2768007, and then tap or click Uninstall.

Windows 7
  1. Click Start, and then click Run.
  2. Type Appwiz.cpl, and then click OK.
  3. Click View installed updates.
  4. In the list of updates, locate and then click update 2768007, and then click Uninstall.
The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office. For more information about the Office System TechCenter, go to the following Microsoft website:

Article ID: 2768007 - Last Review: 04/19/2013 01:35:00 - Revision: 3.0

  • Microsoft Word 2013
  • Microsoft Office Home and Student 2013 RT
  • kbsurveynew atdownload kbexpertisebeginner KB2768007