When you try to install KB2756872 on a Windows 8 PC, errors may occur that prevent the installation. Use the following methods to find a solution for these installation errors.
During the installation of KB2756872 for Windows 8, you may encounter errors that prevent the installation from completing successfully. You may experience one or more of the following issues:
Setup Hangs or Stops responding at 12%, 13%, 14%, or 15%
You may notice that Tiles and Icons are missing after the installation
To work around these issues, follow the steps associated with your issue:
Issue: Setup Hangs or Stops Responding
Setup may hang or stop responding if a currently installed driver is outdated or not fully compatible. To end the stalled installation, you may need to force your PC to shutdown using the power button, and restart it. It my require up to 3 restart to stop the update from attempting to install. Restarting 3 times may bring up the Advanced Troubleshooting menu. If so, select Windows Startup Settings, and then select Restart.
After you have ended the install attempt, follow the steps below:
Step 1: Update Antivirus Programs
Some antivirus programs may interfere with the installation of KB2756872. Updating your antivirus program may help resolve the issue.
Visit the antivirus manufacturer's website and look for updates for programs. Install any available updates.