Article ID: 2781617 - View products that this article applies to.
Consider the following scenario:
This issue occurs because there is a problem in the logic that is used to retrieve a new certificate in common area phones. Therefore, the common area phone does not try to reconnect to the Front End server.
To resolve the issue, install the following cumulative updates:
(https://support.microsoft.com/kb/2737909 / )Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: December 2012
(https://support.microsoft.com/kb/2737910/ )Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: December 2012
(https://support.microsoft.com/kb/2737911/ )Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: January 2013
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 2781617 - Last Review: January 23, 2013 - Revision: 5.0