Article ID: 2793822 - View products that this article applies to.
Assume that Microsoft Lync 2010 for Android is installed on a device that is running Android 4.2 or Android 4.2.1. When you try to sign in to Lync 2010 for Android on the device, the sign-in operation fails. Additionally, you receive the following error message:
Can't sign in.
The issue occurs because the Android 4.2 or Android 4.2.1 client unexpectedly sends a web ticket that includes an empty password value. Therefore, the web ticket authentication process fails.
To resolve this issue, install the following cumulative update:
(https://support.microsoft.com/kb/2793823 / )Description of the cumulative update package for Lync 2010 for Android: December 2012
For more information about the Web Ticket Service Server, go to the following Microsoft website:
General information about the Web Ticket Service serverFor more information about the Web Ticket Service, go to the following Microsoft website:
General information about the Web Ticket Service
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 2793822 - Last Review: January 18, 2013 - Revision: 2.0