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Microsoft Exchange Information Store service crashes on an Exchange Server 2010 Mailbox server

Symptoms
When the Microsoft Exchange Information Store service (Store.exe) runs on an Exchange Server 2010 Mailbox server, Store.exe crashes occasionally. When this issue occurs, the following events are logged in the Application log:

Time:     Time
ID:       1000
Level:    Error
Source: Application Error
Machine:  Computer
Message:  Faulting application name: store.exe, version: Version, time stamp: Time Stamp
Faulting module name: store.exe, version: Version, time stamp: Time Stamp
Exception code: 0xc0000005
Fault offset: Offset
Faulting process id: Process ID
Faulting application start time: Start Time
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Report Id: ID


Time:     Time
ID:       4999
Level:    Error
Source: MSExchange Common
Machine:  Computer
Message:  Watson report about to be sent for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, store.exe, XXXX, c0000005, XXXX, Version Number.
ErrorReportingEnabled: False


Time:     Time
ID:       9659
Level:    Error
Source: MSExchangeIS
Machine: Computer
Message:  The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address Address while processing a request for user User.


Cause
This issue occurs because the Information Store service tries to access an object that is deleted from the cache.
Resolution
To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2796490 - Last Review: 05/30/2013 00:39:00 - Revision: 1.0

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