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EdgeTransport.exe process crashes on an Exchange Server 2010 Hub Transport server

Symptoms
The Microsoft Edge Transport service (EdgeTransport.exe) may crash on a Microsoft Exchange Server 2010 Hub Transport server. Additionally, the following events are logged in the Application log:

Log Name: Application
Source: MSExchange Common
Date: Date 
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: Computer 
Description:
Watson report about to be sent for process id: Process ID, with parameters: E12, Build Type, Version Number, edgetransport, M.E.Data.Storage, M.E.D.S.COWSentItems.GetMailboxSentItemsConfiguration, M.E.M.StoreDriver.FailFast+UnexpectedSubmissionException, XXXX, Version Number
ErrorReportingEnabled: True


Log Name: Application
Source: MSExchange Store Driver
Date: Date 
Event ID: 1009
Task Category: MSExchangeStoreDriver
Level: Error
Keywords: Classic
User: N/A
Computer: Computer 
Description:
The store driver encountered a poison message during message submission. The submission will be stopped for event ID on mailbox ID MDB ID. Exception is: System.NullReferenceException: Object reference not set to an instance of an object. 
at Microsoft.Exchange.Data.Storage.COWSentItems.GetMailboxSentItemsConfiguration(MailboxSession mailboxSession, Boolean isSendOnBehalfOf)
at Microsoft.Exchange.Data.Storage.COWSentItems.GroupOperation(COWSettings settings, IDumpsterItemOperations dumpster, COWTriggerAction operation, FolderChangeOperationFlags flags, StoreSession sourceSession, StoreSession destinationSession, StoreObjectId destinationFolderId, StoreObjectId[] itemIds, GroupOperationResult result, Boolean onBeforeNotification, CallbackContext callbackContext)
at Microsoft.Exchange.Data.Storage.COWSession.InternalFolderChangeItemGroup(List`1 clients, COWTriggerAction operation, FolderChangeOperationFlags flags, StoreSession destinationSession, StoreObjectId destinationFolderId, StoreObjectId[] itemIds, Boolean onBeforeNotification, CallbackContext callbackContext)
at Microsoft.Exchange.Data.Storage.COWSession.InternalBeforeFolderChange(COWTriggerAction operation, FolderChangeOperationFlags flags, StoreSession destinationSession, StoreObjectId sourceFolderId, StoreObjectId destinationFolderId, ICollection`1 itemIds, CallbackContext callbackContext)
at Microsoft.Exchange.Data.Storage.COWSession.OnBeforeFolderChange(FolderChangeOperation operation, FolderChangeOperationFlags flags, StoreSession sourceSession, StoreSession destinationSession, StoreObjectId sourceFolderId, StoreObjectId destinationFolderId, ICollection`1 itemIds, CallbackContext callbackContext)
at Microsoft.Exchange.Data.Storage.MailboxSession.OnBeforeFolderChange(FolderChangeOperation operation, FolderChangeOperationFlags flags, StoreSession sourceSession, StoreSession destinationSession, StoreObjectId sourceFolderId, StoreObjectId destinationFolderId, ICollection`1 itemIds, CallbackContext callbackContext)
at Microsoft.Exchange.Data.Storage.StoreSession.DoneWithMessage(Item item)
at Microsoft.Exchange.MailboxTransport.StoreDriver.MapiSubmissionItem.DoneWithMessage()
at Microsoft.Exchange.MailboxTransport.StoreDriver.MailItemSubmitter.<Submit>b__0()
at Microsoft.Exchange.MailboxTransport.StoreDriver.StorageExceptionHandler.RunUnderExceptionHandler(IMessageConverter converter, StoreDriverDelegate workerFunction)
at Microsoft.Exchange.MailboxTransport.StoreDriver.MailItemSubmitter.Submit()
at Microsoft.Exchange.MailboxTransport.StoreDriver.RpcSubmit.SubmitMessageImpl(SubmissionInfo submissionInfo).

Cause
This issue occurs because of a System.NullReferenceException exception. The Edge Transport service checks the send item configurations during message submission. However, when multiple threads access protected data at the same time, an exception is thrown and the service crashes.
Resolution
To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2806602 - Last Review: 05/30/2013 00:11:00 - Revision: 1.0

Microsoft Exchange Server 2010 Service Pack 3

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB2806602
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