When you try to verify a domain in Microsoft Office 365, you experience one or more of the following symptoms.
When you try to verify a domain through the Office 365 portal, you receive the following error message:
Sorry, we can't find the record you created.
When you try to verify a domain by using Windows PowerShell, you receive the following error message:
Confirm-MsolDomain : Domain verification failed. The requested CNAME record was not found. If you have recently updated your DNS settings for this domain, note that there may be a delay before this can be verified. At line:1 char:1 + Confirm-MsolDomain -DomainName rapaxonline2.com + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : OperationStopped: (:) [Confirm-MsolDomain], MicrosoftOnlineException + FullyQualifiedErrorId : Microsoft.Online.Administration.Automation.DomainVerificationMissingCnameException,Microsoft.Online.Administration.Automation.ConfirmDomain
This issue occurs if one of the following conditions is true:
The Domain Name System (DNS) record isn't created correctly.
The DNS record isn't propagated to all DNS servers. The changes to the Simple Mail Transfer Protocol (SMTP) domain may take 72 hours to propagate to all DNS servers.
To resolve this issue, check whether the DNS record exists for the domain. To do this, use one of the following methods, as appropriate for your situation:
Method 1: Use the Office 365 Health, Readiness, and Connectivity Checks to confirm that the correct DNS records are available
Administrators can use the Health, Readiness, and Connectivity Checks provided by Office 365 to validate their records are being correctly propagated. To do this, follow these steps: