Office applications crash on launch at the splash screen

Symptoms
When launching any of the Office 2013 applications, the splash screen will be displayed, but the application will immediately crash. You may receive an error similar to the following one for Word 2013:
  • Microsoft Word has stopped working
Cause


This problem has been seen to be caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll).
Resolution


To resolve this problem, we recommend that you install the latest version of the DisplayLink Core software from the manufacturer's web site.

If you'd like additional information about this issue see the More Information section below.

Disclaimer: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Information

You can determine the version of the dlumd32.dll file on your computer in the following location (based on the bitness of your Windows installation):

32-bit (x86): C:\Windows\System32\dlumd32.dll
64-bit (x64): C:\Windows\SysWOW64\dlumd32.dll

Note: To determine the bitness of your Windows installation, right-click Computer and then click Properties.

If you review your application event log, you may find the crashing event (Event ID 1000). The following event is an example crashing event for Word 2013:

Log Name: Application
Source: Application Error
Date: 12/14/2012 11:14:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: machine1
Description:
Faulting application name: WINWORD.EXE, version: 15.0.4420.1017, time stamp: 0x5067349a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1520
Faulting application start time: 0x01cdda26e49e6622
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2813143 - Last Review: 06/27/2016 03:06:00 - Revision: 8.0

Microsoft Office Professional Plus 2013, Microsoft Word 2013, Microsoft Excel 2013, Microsoft Access 2013, Microsoft PowerPoint 2013, Microsoft Outlook 2013, Microsoft Project 2013 Standard, Microsoft Project Professional 2013, Microsoft Visio Standard 2013, Microsoft Visio Professional 2013, Excel 2016, Access 2016, PowerPoint 2016, Outlook 2016, Visio 2016

  • KB2813143
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