Office applications crash on launch at the splash screen
- Microsoft Word has stopped working
This problem has been seen to be caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll).
If you'd like additional information about this issue see the More Information section below.
Disclaimer: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
32-bit (x86): C:\Windows\System32\dlumd32.dll
64-bit (x64): C:\Windows\SysWOW64\dlumd32.dll
Note: To determine the bitness of your Windows installation, right-click Computer and then click Properties.
If you review your application event log, you may find the crashing event (Event ID 1000). The following event is an example crashing event for Word 2013:
Log Name: Application
Source: Application Error
Date: 12/14/2012 11:14:44 AM
Event ID: 1000
Task Category: (100)
Faulting application name: WINWORD.EXE, version: 15.0.4420.1017, time stamp: 0x5067349a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1520
Faulting application start time: 0x01cdda26e49e6622
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown
Article ID: 2813143 - Last Review: 06/27/2016 03:06:00 - Revision: 8.0