Article ID: 2821819 - View products that this article applies to.
Note This issue also causes a failure in the USB-IF compliance test.
This issue occurs because of incorrect retry logic for enumeration. The USB 3.0 hub cannot enumerate super speed ports. Therefore, all USB ports on the computer start to re-enumerate continuously. Then, all USB ports that are attached to devices stop responding.
Cumulative Update informationTo resolve this issue, install the Windows 8 and Windows Server 2012 cumulative update 2822241. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/2822241/ )Windows 8 and Windows Server 2012 cumulative update: April 2013
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2821819 - Last Review: April 26, 2013 - Revision: 2.0