You are currently offline, waiting for your internet to reconnect

No redirection to the Outlook Web App URL for Exchange Online users in an Exchange hybrid deployment

After you install Cumulative Update 2 (CU2) for Exchange Server 2013 in your on-premises environment, you notice that Outlook Web App redirection no longer works in your Exchange hybrid deployment.

For example, when a user who has an Exchange Online mailbox connects to the on-premises Exchange Server 2013 CU2 server and authenticates, the user isn't redirected to the following location as expected:<DomainName>.com
Instead, the user receives the following error message:
something went wrong.
A problem occurred while you were trying to use your mailbox.
To resolve this issue, install Cumulative Update 3 for Exchange 2013. For more info, see the following Microsoft Knowledge Base article:
2892464 Description of Cumulative Update 3 for Exchange Server 2013
Still need help? Go to the Office 365 Community website.

Article ID: 2890814 - Last Review: 07/09/2014 06:52:00 - Revision: 4.0

  • Microsoft Exchange Online
  • o365e o365m o365022013 o365 o365a kbbug kbfix KB2890814