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"The service has not been started" error message when you try to use the "Send to OneNote" add-in in Internet Explorer

Symptoms
Assume that you install Microsoft Office 2010 or Office 2013 products by using Click-to-Run. Then, assume that you use the Send to OneNote add-in through the Command bar in Windows Internet Explorer, or you right-click on a webpage and then select the Send to OneNote add-in in Internet Explorer. In this scenario, the Send to OneNote add-in does not work as expected. Additionally, you receive the following error message:
The service has not been started.
Workaround
To have us fix this problem for you, go to the "Here's an easy fix" section.

Here's an easy fix

To work around this issue automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Properties

Article ID: 2901647 - Last Review: 09/28/2015 06:51:00 - Revision: 3.0

Microsoft Office Home and Business 2010, Microsoft Office Home and Student 2010, Microsoft Office Home and Business 2013, Microsoft Office Home and Student 2013, Microsoft Office Professional 2013, Microsoft OneNote 2010, Microsoft OneNote 2013, Internet Explorer 11, Internet Explorer 10, Windows Internet Explorer 8

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