You cannot connect to Microsoft Social Engagements to see or configure Social Insights control in Microsoft CRM
We're sorry. We can't connect to Microsoft Social Engagements right now because it's down or not responding, or there's a problem with your configuration. Contact your system administrator.
2. This issue occurs because third-party cookies are what Microsoft Dynamics CRM uses to connect to Microsoft Social Engagements servers when they make requests for information such as search topics or visuals. Your browser provides various settings for how to handle cookies that are set on your device.
1. To Resolve this issue you must add your Dynamics CRM URL to the list of Allowed domain in Microsoft Social Engagement.
b. Go to Settings.
c. Click on "Allowed Domains"
d. Add your CRM Organization URL *For CRM Online add https://*.dynamics.com
2. To resolve this issue, you can change your browser settings to allow third-party cookies.
Internet ExplorerGo to Tools, click Internet Options, and then select Privacy.
FirefoxGo to Settings, click Advanced Settings, select Privacy, and then select Content Settings.
Google ChromeGo to Settings, click Privacy, check the box next to Accept cookies from sites and set Accept third-party cookies to Always.
Article ID: 2937325 - Last Review: 07/28/2015 17:28:00 - Revision: 4.0
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