Symptoms
Consider the following scenario:
-
You have a virtual machine that is running Windows 7 Service Pack 1 (SP1).
-
You install the Remote Desktop Protocol (RDP) 8.0 Host, and you enable it by using Group Policy.
-
You connect remotely to the virtual machine.
In this scenario, the remote desktop occasionally hangs, and then it recovers automatically in one of the following situations:
-
You wait for 60 seconds.
-
You minimize and then maximize the remote desktop client window.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows 7 SP1.
 For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932Â Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information and notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.20xxx
Windows 7
SP1
LDR
6.2.920 0.16xxx
Windows 7
SP1
GDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Rdpcorets.dll |
6.2.9200.20978 |
2,743,296 |
06-Mar-2014 |
02:04 |
x86 |
|
Rdpgrouppolicyextension.dll |
6.2.9200.20883 |
13,824 |
06-Mar-2014 |
02:04 |
x86 |
|
Rdpudd.dll |
6.2.9200.20978 |
221,184 |
05-Mar-2014 |
23:27 |
x86 |
|
Rdpvideominiport.sys |
6.2.9200.16398 |
14,848 |
05-Mar-2014 |
23:27 |
x86 |
|
Terminalserver-winip.admx |
Not applicable |
8,056 |
09-Jul-2013 |
06:18 |
Not applicable |
For all supported x64-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Rdpcorets.dll |
6.2.9200.20978 |
3,178,496 |
06-Mar-2014 |
02:35 |
x64 |
|
Rdpgrouppolicyextension.dll |
6.2.9200.20883 |
16,384 |
06-Mar-2014 |
02:35 |
x64 |
|
Rdpudd.dll |
6.2.9200.20978 |
243,200 |
05-Mar-2014 |
22:47 |
x64 |
|
Rdpvideominiport.sys |
6.2.9200.16398 |
19,456 |
09-Jul-2013 |
06:16 |
x64 |
|
Terminalserver-winip.admx |
Not applicable |
8,056 |
09-Jul-2013 |
06:16 |
Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
Additional file information for Windows 7
Additional files for all supported x86-based versions of Windows 7
|
File property |
Value |
|---|---|
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,481 |
|
Date (UTC) |
08-Mar-2014 |
|
Time (UTC) |
04:12 |
|
Platform |
Not applicable |
|
File name |
X86_5dfd313505d6371f5ad849a78e81761d_31bf3856ad364e35_7.1.7601.22618_none_df330a353dd359d0.manifest |
|
File version |
Not applicable |
|
File size |
725 |
|
Date (UTC) |
08-Mar-2014 |
|
Time (UTC) |
04:12 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22618_none_239398000a120d32.manifest |
|
File version |
Not applicable |
|
File size |
17,137 |
|
Date (UTC) |
06-Mar-2014 |
|
Time (UTC) |
02:35 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7
|
File property |
Value |
|---|---|
|
File name |
Amd64_0603e7f210090d47e30d62eb7993bd73_31bf3856ad364e35_7.1.7601.22618_none_fa22342ed654cb77.manifest |
|
File version |
Not applicable |
|
File size |
729 |
|
Date (UTC) |
08-Mar-2014 |
|
Time (UTC) |
04:12 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22618_none_7fb23383c26f7e68.manifest |
|
File version |
Not applicable |
|
File size |
17,141 |
|
Date (UTC) |
06-Mar-2014 |
|
Time (UTC) |
03:05 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,489 |
|
Date (UTC) |
08-Mar-2014 |
|
Time (UTC) |
04:12 |
|
Platform |
Not applicable |
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
