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WSD printer is removed unexpectedly when you upgrade to Windows 8.1 or Windows Server 2012 R2

Assume that you add a Web Services for Devices (WSD) printer on a Windows 7 or Windows Server 2008 R2-based computer. You upgrade the computer to Windows 8.1 or Windows Server 2012 R2 by using a full upgrade that preserves apps, user data, user accounts, and Windows settings. When the upgrade is complete, the WSD printer is removed from the printer list unexpectedly. Because the printer driver is still installed on the computer, you expect that the printer can be migrated successfully.
How to obtain this update
This update is applied when you upgrade to Windows 8.1 or to Windows Server 2012 R2. No interaction is required to apply this update. 


To apply this update, you must have an internet connection while upgrading to Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update. 

Update replacement information

This update replaces the following previously released update:
2898464 Update for Windows 8.1 that fixes issues with some network software solutions

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about how to add network printers, go to the following Microsoft website:For more information about Windows 8.1 upgrade scenarios, go to the following Microsoft website: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 2953600 - Last Review: 04/08/2014 22:26:00 - Revision: 1.0

Windows 8.1 Enterprise, Windows 8.1, Windows 8.1 Pro, Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard

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