Microsoft Dynamics CRM 2011 Update Rollup 18

INTRODUCTION
Update Rollup 18 for Microsoft Dynamics CRM 2011 is available. This article describes the hotfixes and updates that are included in this update rollup.

This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 2011.

More information

Build number and file names for this update rollup

Rollup packageBuild numberFile name (32-bit editions)File name (64-bit editions)
Microsoft Dynamics CRM 2011 Server5.0.9690.4376Not applicableCRM2011-Server-KB2958724-LangID-amd64.exe
Microsoft Dynamics CRM 2011 for Microsoft Office Outlook5.0.9690.4376CRM2011-Client-KB2958724-ENU-LangID-i386.exeCRM2011-Client-KB2958724-ENU-LangID-amd64.exe
Microsoft Dynamics CRM 2011 E-mail Router5.0.9690.4376CRM2011-Router-KB2958724-LangID-i386.exeCRM2011-Router-KB2958724-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Language Pack5.0.9690.4376CRM2011-Mui-KB2958724-LangID-i386.exeCRM2011-Mui-KB2958724-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Reporting Extensions5.0.9690.4376Not applicableCRM2011-Srs-KB2958724-LangID-amd64.exe

Update rollup information

Update Rollup 18 for Microsoft Dynamics CRM 2011 is now available for on-premises customers.

The following file is available for download from the Microsoft Download Center:
DownloadDownload the 2958724 package now

Installation information

Important You cannot import a database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version into a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or an earlier version.

Windows Update installation

Use Windows Update to automatically install Update Rollup 18 for Microsoft Dynamics CRM 2011. This update rollup is now available on Windows Update.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites: To install Update Rollup 18 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:
  1. Click Start, and then type Update in the Start Search box.
  2. In the list of results, click Windows Update.
  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.
  5. Click Install updates.
  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installation

To manually install Update Rollup 18 for Microsoft Dynamics CRM 2011, follow these steps.
  1. Go to the following Microsoft Update Catalog website:
  2. In the Search box, type 2958724, and then click Search.
  3. Click Add to add the update to the basket.
  4. Click Download.
  5. Click Browse, specify the folder to which you want to download the update, and then click OK.
  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
  7. When the update is downloaded to the location that you specified, click Close.
For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, exit any active Microsoft Dynamics CRM sessions, and then start a new Microsoft Dynamics CRM session.
  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version installed to apply this update rollup. For more information about Update Rollup 6, click the following article number to go to the article in the Microsoft Knowledge Base:

2600640 Microsoft Dynamics CRM 2011 Update Rollup 6
For information about compatibility, click the following article number to go to the article in the Microsoft Knowledge Base:

2669061 Compatibility with Dynamics CRM 2013, Dynamics CRM 2011, and Dynamics CRM 4.0

Restart requirement

Restart the computer if you are prompted to do this after you apply the update rollup.

Removal information

You can uninstall Update Rollup 18 from a server that is running Microsoft Dynamics CRM. However, make sure that you back up your databases before you uninstall Update Rollup 18. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Issues that are resolved in Update Rollup 18 for Microsoft Dynamics CRM 2011

Update Rollup 18 resolves the following issues:
  • PrincipalObjectAccess records are orphaned when the script is ran from http://support.microsoft.com/kb/968520
  • Synchronizing updated Tasks from CRM to Outlook causes duplicates to appear in Outlook
  • Users attempting to save a Goal that has a count metric type that uses a custom rollup field (integer) in Microsoft Dynamics CRM 2011 will encounter the following error: "A Rollup Query cannot be set for a Rollup Field that is not defined in the Goal Metric"
  • Error when importing a Managed Solution for an entity with Many to Many (N:N) Relationships with Offline Capability for CRM for Outlook checked, "ManyToManyRelationshipService.Update caught exception: System.ArgumentException: An item with the same key has already been added."
  • If you Add or Delete a field from a form in Form Designer which also contains a sub-grid that is set to auto-expand, then the auto-expand will fail after a Save and refresh is performed.
  • Users of the Microsoft Dynamics CRM 2011 Client for Outlook may experience slow performance in views if those views contain attributes with the Option Set data type.
  • After installing Update Rollup 16 or Update Rollup 17 on CRM 2011, users that are members of teams with an assigned security role can no longer access CRM and receive a 404 error.
  • If you have more than 3 recipients on an Appointment that are not available, then the Scheduling Alert does not pop up and the Appointment will not be saved.
  • Emails are sent out from Outlook with duplicated tracking tokens.
  • The sort order for a view changes when switching back to a view where one had previously defined a custom sort order.
  • When a Managed Solution is imported that updates an existing solution that contains customizations from another Managed Solution, not all labels included in the update are applied to the system.
  • When replying to an email from within the CRM for Outlook client, duplicate records are created in the ActivityPointerBase table.
  • The Create Activity dialog fails to open during a Mail Merge operation.
  • Each LookupMru entry in the UserEntityUISettingsBase table is added to the OfflineQueue table for offline functionality of the CRM for Outlook client, even though no changes to the record or the MRU list have been made, which can cause performance issues.
  • When you upgrade to Update Rollup 16 or Update Rollup 17 for CRM 2011 and you have workflows that contain wait conditions on attributes, the wait conditions may fail if they are not one of the following attribute types: (DateTime, Status, Boolean, Decimal, Float, Money, Integer, Picklist/OptionSet) This occurs if you have enabled the OrgDbOrgSetting: ActivateAdditionalRefreshOfWorkflowConditions
  • If a user opens a record from a parent record such as an Account in the Outlook Client and then clicks a link on that record to take them back to the parent record, the focus on the parent record does not occur.
  • After installing Update Rollup 12, there are changes to the Microsoft Dynamics CRM 2011 forms that may impact the visually impaired such as lighter colors and the absence of highlighting on items such as the SiteMap and Tab titles.
  • After installing Update Rollup 17, summary values do not show when Report Wizard built reports are saved to Excel.
  • After installing Update Rollup 17 users can no longer use the backspace button in any text fields if they are not using the System Setting "Load pages in the most recent version of Internet Explorer".
  • When synchronizing recurring Appointments from the Microsoft Dynamics CRM Client for Outlook in Microsoft Dynamics CRM 2011, users receive frequent reminder notifications even if the reminder is dismissed.
  • When attempting to page through Quick Find results in the Microsoft Dynamics CRM 2011 Client for Outlook after sorting, users receive the following error: "There was an error displaying the records in this view"
  • Memory leaks can occur during solution import when plugin assemblies are included in the solution.
  • When you register a plugin assembly that contains custom workflow activities in one version of .NET framework, and the plugin assembly is updated in Visual Studio to use a different version of .NET framework, you are not able to use the additional custom workflow activity in the workflow editor. This occurs because the assembly is loaded in the primary appdomain for the W3WP process.
  • When you copy or clone a Contract from the ribbon on a Contract record, the cloned Contract is shown. If you then modify the cloned Contract and press Save, the original Contract is shown after the Save completes.
  • If a user’s logon domain is different from the Fully Qualified Domain Name, Deployment Manager crashes while opening.
  • When a user has delegate access to a Calendar and they receive a Meeting Request for another user, the Appointment is never created in CRM. The Appointment states, "This meeting will be tracked in CRM after it is saved or sent".
  • When calling AddMembersTeamRequest to a Team that has been shared to a record simultaneously to two or more Teams with the same set of members, blocking in the database on the Subscription.ReInitialize column if the members are configured for Outlook.
  • Daylight Savings Time rules are incorrect for Egypt time zones after installation of Fix It updates for Windows
  • Workflows are triggered after resolving a case, even if the fields are not updated when the Form Assistant is enabled.
  • Tracking an email through the CRM Email Router in CRM 2011 when there are two images embedded in the body and one image is a link to an image (url), the image that was not the link is duplicated and replaced the one with the link.
  • When the AddressBookMaterializedViewsEnabled OrgDbOrgSettings value is set to True, and Update Rollup 16 is installed on the server and client, searching for records in the CRM client for Outlook Address Book will not return correct records and the sort order may be incorrect.
  • Changing the SharePoint display language breaks the CRM to SharePoint Integration.
  • When printing the results of an Advanced Find view in Microsoft Dynamics CRM 2011, users will notice that some rows are incomplete due to page breaks occurring on the page.
  • Adding a read-only duration field to the Microsoft Dynamics CRM 2011 Appointment form prevents the start and end dates from defaulting to today's date and time.
  • When using the CRM for Outlook client with Update Rollup 16 applied a Quick Find search on the Account entity shows correct columns on the first search. If you search a second time with the same or different search phrase, columns which belong to related entities are missing in the result set.
  • After Update Rollup 16 is applied, Silverlight web resource grids formatted with "Use available area (Stretch to Fit)” no longer sizes the grid height properly.
  • Clicking the Mail Merge button in the ribbon bar of the Advanced Find screen when an entity is selected on the sub-grid, the Mail Merge window does not open.
  • Under certain conditions, emails that are tracked and sent will not successfully promote to Microsoft Dynamics CRM and the user will receive an error: “Unknown error occurred while synchronizing data to Outlook.Item Name=SUBJECT” error.
  • Updated Conditional formatting on Outlook does not show updated results
  • In the Dynamics CRM Outlook Client, when going back Online, the ActualEnd value is reset on an Activity that was completed while offline
  • After updating the Microsoft Dynamics CRM 2011 Client for Outlook past Update Rollup 11, users are no longer able to scroll through the email description field contents using the Reading Pane
  • Emails are sent with duplicate tracking tokens
  • An error occurs " intermittently when running reports: "MSCRM Data Connector Not Installed"
  • The "Set this computer to be the Synchronizing client" option does not take effect when selected
  • DST change Russian time zone changes
  • Adding a read-only duration field to the Microsoft Dynamics CRM 2011 Appointment form prevents the start and end dates from defaulting to today's date and time
  • After installing Update Rollup 17, the ViewID attribute of the NavBarByRelationshipItem tag in FormXML is not being respected.
  • After upgrading to the latest CRM 2011 List Component for SharePoint 2010, a script error occurs, which will typically block the prompt on whether or not the user wants to create the folder location SCRIPT5009: 'IsNull' is undefined createfolder.aspx, line 11 character 4
  • If You are assigning Team Membership via plugin, the user Cache does not get invalidated, causing an error when trying to retrieve a record. The issue occurs if the Team is has a security role and Access Rights are controlled via Team ownership.
  • Dynamics CRM 2011 with SharePoint 2010 or 2013, the edit properties page not scrollable when list has multiple fields
  • You execute a report after installing Update Rollup 17 for CRM 2011 and suddenly receive rsProcessingAborted errors when running reports
  • When you receive a mail from Outlook with numbered list (auto-numbering) in the email body into CRM and reply to this from within the web client, the email layout is changed and body does not display the numbering of the first level of auto-numbers.
  • Outlook Email Form does not open once the focus is changed to Inbox from CRM folders
  • Invalid time set/displayed when using custom time formats
  • JavaScript error occurs when navigating on the forms for Facilities and Equipment: “Unable to get property ‘raiseEvent’ of undefined or null reference”

Hotfixes and updates that you must enable or configure manually

Update Rollup 18 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 17 for Microsoft Dynamics CRM 2011 contains the following fix that you must enable manually:
  • Assume that you try to deploy a mailbox rule by using the forward mailbox rule deployment wizard, and that you have a split deployment for Microsoft Exchange 2010 in which your mailbox servers are not Client Access servers (CAS). In this situation, you receive the following error message:

    Failed to access the default store for the user.

    To enable this fix manually, follow these steps:
    1. On the computer that has the Email Router role, create a new string value key that is named "CASServerName" in the following subkey:

      HKEY_Local_Machine\Software\Microsoft\MSCRMEmail
    2. Enter the NetBIOS name of one of the Exchange CAS.
Update Rollup 16 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 15 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 14 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 13 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 12 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:


2820835 Sync the private property from Outlook appointments to Microsoft Dynamics CRM 2011 with Update Rollup 13
Update Rollup 11 for Microsoft Dynamics CRM 2011 fixes the following issue that you must manually resolve you install Update Rollup 11 for Microsoft Dynamics CRM 2011:


2820838 Microsoft Dynamics CRM E-mail Router Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment
Update Rollup 10 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 8 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:
2651621 You experience poor performance when you use Find Available Times in Microsoft Dynamics CRM 2011
Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:
2664150 How to control PrincipalObjectAccess table growth in Microsoft Dynamics CRM 2011
To clean up the PrincipalObjectAccess table after you install Update Rollup 6, follow the steps in the following Microsoft Knowledge Base article:
2741514 Slow performance when pinning views in Microsoft Dynamics CRM
Update Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually:
2535245 You experience slow performance when you perform RetrieveMultiple queries on large datasets in Microsoft Dynamics CRM 2011
Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Update Rollup 18 File Information

Properties

Article ID: 2958724 - Last Review: 03/03/2015 16:47:00 - Revision: 4.0

Microsoft Dynamics CRM 2011

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