Article ID: 2960387 - View products that this article applies to.
Assume that you have BitLocker Drive Encryption enabled on a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. When Windows enters the automatic repair process for a failure during start or shutdown, you are prompted for a BitLocker recovery key to unlock the volume.
To resolve this issue, install update rollup 2962409. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/2962409/ )Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2960387 - Last Review: June 10, 2014 - Revision: 1.0