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August 2014 MDM client update in Windows RT 8.1 and Windows 8.1

Symptoms

Issue 1

Assume that you install a Windows Store app, such as Microsoft OneNote, through Mobile Device Manager (MDM) in Windows RT 8.1 or Windows 8.1. In this situation, the app cannot be updated through Windows Store. Specifically, on the Store update page, you receive the following error message for the app:
This app wasn't installed - view details.

Additionally, after you click the view details link, you receive the following error message:
Something happened and this app couldn't be installed. Please try again. Error code: 0x803d0000

Issue 2

When the device name uses non-English characters in Windows RT 8.1 or Windows 8.1, the MDM service cannot process device inventory correctly.

Moreover, if the VPN or Wi-Fi profile names contain non-English characters, the enrolled devices cannot retrieve the profiles from the MDM service.
Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1DownloadDownload the package now.

Note
The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There is no prerequisite for installing this update.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1 and Windows 8.1 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.3.960 0.17 xxxWindows RT 8.1 and Windows 8.1RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Mdmsettingsprov.dll6.3.9600.17220315,90425-Jun-201401:54Not applicable
Mdmsettingsprov.mofNot applicable17,38404-Feb-201401:10Not applicable
Mdmsettingsprov_uninstall.mofNot applicable3,11209-Nov-201300:41Not applicable
Mdmagent.exe6.3.9600.17220480,76825-Jun-201402:50Not applicable
Mdmappprov.dll6.3.9600.17220128,00025-Jun-201401:56Not applicable
Mdmappprov.mofNot applicable6,20024-May-201401:34Not applicable
Mdmappprov_uninstall.mofNot applicable1,88824-May-201401:34Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mdmsettingsprov.dll6.3.9600.17220321,53625-Jun-201402:26x86
Mdmsettingsprov.mofNot applicable17,38404-Feb-201401:10Not applicable
Mdmsettingsprov_uninstall.mofNot applicable3,11209-Nov-201300:41Not applicable
Mdmagent.exe6.3.9600.17220493,05625-Jun-201403:36x86
Mdmappprov.dll6.3.9600.17220129,02425-Jun-201402:32x86
Mdmappprov.mofNot applicable6,20024-May-201401:34Not applicable
Mdmappprov_uninstall.mofNot applicable1,88824-May-201401:34Not applicable
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mdmsettingsprov.dll6.3.9600.17220418,81625-Jun-201402:29x64
Mdmsettingsprov.mofNot applicable17,38404-Feb-201401:11Not applicable
Mdmsettingsprov_uninstall.mofNot applicable3,11209-Nov-201300:41Not applicable
Mdmagent.exe6.3.9600.17220623,61625-Jun-201404:10x64
Mdmappprov.dll6.3.9600.17220161,79225-Jun-201402:39x64
Mdmappprov.mofNot applicable6,20024-May-201401:34Not applicable
Mdmappprov_uninstall.mofNot applicable1,88824-May-201401:34Not applicable

Additional file information
Additional file information for Windows RT 8.1 and Windows 8.1
Additional file information for Windows RT 8.1
File propertyValue
File nameArm_80899ff3bd88eec7ed868d08afcf71e0_31bf3856ad364e35_6.3.9600.17220_none_23b93ee3b5592fee.manifest
File versionNot applicable
File size696
Date (UTC)25-Jun-2014
Time (UTC)16:00
File nameArm_bb50c9c2d12dc7ebb83b0b09573ff3a1_31bf3856ad364e35_6.3.9600.17220_none_c40d1b5189314079.manifest
File versionNot applicable
File size708
Date (UTC)25-Jun-2014
Time (UTC)16:00
File nameArm_f0957989488f46b6353be75d41743901_31bf3856ad364e35_6.3.9600.17220_none_7479185ef01015f5.manifest
File versionNot applicable
File size685
Date (UTC)25-Jun-2014
Time (UTC)16:00
File nameArm_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_49bd59458ef92893.manifest
File versionNot applicable
File size5,017
Date (UTC)25-Jun-2014
Time (UTC)05:56
File nameArm_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_d9dba9b039893ec3.manifest
File versionNot applicable
File size2,173
Date (UTC)25-Jun-2014
Time (UTC)05:55
File nameArm_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_ea20360dc70b23ef.manifest
File versionNot applicable
File size5,008
Date (UTC)25-Jun-2014
Time (UTC)05:55
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_3557e01565c7344ca0a5d952ad6e7bbe_31bf3856ad364e35_6.3.9600.17220_none_8fe3adddb65ad44c.manifest
File versionNot applicable
File size708
Date (UTC)25-Jun-2014
Time (UTC)15:58
File nameX86_42edcdc45ff05e289091fa45bf270c12_31bf3856ad364e35_6.3.9600.17220_none_f38063fb6ee7a359.manifest
File versionNot applicable
File size685
Date (UTC)25-Jun-2014
Time (UTC)15:58
File nameX86_bee2dbd2754e17ee259dcafd13068fdf_31bf3856ad364e35_6.3.9600.17220_none_1fa7499fc25b0a92.manifest
File versionNot applicable
File size696
Date (UTC)25-Jun-2014
Time (UTC)15:58
File nameX86_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_49bae6ed8efc09cd.manifest
File versionNot applicable
File size5,017
Date (UTC)25-Jun-2014
Time (UTC)08:43
File nameX86_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_d9d93758398c1ffd.manifest
File versionNot applicable
File size2,173
Date (UTC)25-Jun-2014
Time (UTC)08:43
File nameX86_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_ea1dc3b5c70e0529.manifest
File versionNot applicable
File size5,008
Date (UTC)25-Jun-2014
Time (UTC)08:43
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_2611e7b41c965a4c9e6a4dd1ed3bc8a2_31bf3856ad364e35_6.3.9600.17220_none_0e9188ca65197331.manifest
File versionNot applicable
File size689
Date (UTC)25-Jun-2014
Time (UTC)15:59
File nameAmd64_95fc1f73e139be5da036fb56e6900713_31bf3856ad364e35_6.3.9600.17220_none_8ec8a9bdddc6324b.manifest
File versionNot applicable
File size712
Date (UTC)25-Jun-2014
Time (UTC)15:59
File nameAmd64_d622249e17cecbe58aeec1843352802c_31bf3856ad364e35_6.3.9600.17220_none_999e3bcacac0332f.manifest
File versionNot applicable
File size700
Date (UTC)25-Jun-2014
Time (UTC)15:59
File nameAmd64_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_a5d9827147597b03.manifest
File versionNot applicable
File size5,021
Date (UTC)25-Jun-2014
Time (UTC)10:49
File nameAmd64_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_35f7d2dbf1e99133.manifest
File versionNot applicable
File size2,177
Date (UTC)25-Jun-2014
Time (UTC)10:49
File nameAmd64_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_463c5f397f6b765f.manifest
File versionNot applicable
File size5,012
Date (UTC)25-Jun-2014
Time (UTC)10:49

References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 2971239 - Last Review: 10/13/2014 03:58:00 - Revision: 2.0

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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