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"Not Connected" status for a paired Surface Pen in Bluetooth settings on Surface Pro 3

This article describes a Microsoft Surface Pen issue that occurs when this device is paired with Microsoft Surface Pro 3. We have released an update to resolve this issue. See the prerequisites for this update.
Symptoms
This issue occurs even if the Surface Pen is paired in sleep mode.

Note After you apply this update, the "Not Connected" status is updated to the "Paired" status if the pen is paired.
How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
Notes
  • Even though this issue has been observed only in Windows 8.1 Pro, the update also applies to Windows 8.1 and Windows Server 2012 R2.
  • The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
More information

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Devicesetupstatusprovider.dll6.3.9600.1748528,67210-Nov-201401:51x86
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Devicesetupstatusprovider.dll6.3.9600.1748534,30410-Nov-201402:29x64
Devicesetupstatusprovider.dll6.3.9600.1748528,67210-Nov-201401:51x86
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Devicesetupstatusprovider.dll6.3.9600.1748528,16010-Nov-201401:25Not applicable

Additional file information


Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size9,732
Date (UTC)10-Nov-2014
Time (UTC)19:56
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File nameX86_019fc1f270db0873867f8aa22a29d664_31bf3856ad364e35_6.3.9600.17485_none_f06cc56808f06ab8.manifest
File versionNot applicable
File size726
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_13730a5cb6d29aaa45c0e8326d65ed08_31bf3856ad364e35_6.3.9600.17485_none_256b1e22d4b5f9c5.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_1538f34ba6a6faf5a6c3a02f356403dd_31bf3856ad364e35_6.3.9600.17485_none_bc6225a039b404bb.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_20021bb5b934d701bc3a30cec53be188_31bf3856ad364e35_6.3.9600.17485_none_8c74599c838780e3.manifest
File versionNot applicable
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Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_23170305f03b4c206c24578677a7d1ec_31bf3856ad364e35_6.3.9600.17485_none_57153c785f962b83.manifest
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Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_23d2c308d46edeceb55c8a91a66f47f7_31bf3856ad364e35_6.3.9600.17485_none_8a6a8b59d0451d9c.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
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File nameX86_2c8265bc950df146fb9d6f13b3d4ac89_31bf3856ad364e35_6.3.9600.17485_none_4e6c36eafd368b67.manifest
File versionNot applicable
File size713
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Time (UTC)19:56
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File size721
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Time (UTC)19:56
PlatformNot applicable
File nameX86_308384ff6cbc6319cb43b94a65cf8e6f_31bf3856ad364e35_6.3.9600.17485_none_50133474760cb5b4.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_35d0256a86b7cb772fac69c45a3b0610_31bf3856ad364e35_6.3.9600.17485_none_1fe7647311184bdc.manifest
File versionNot applicable
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Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_4a8367076a772c41798901bc2f1e1fe7_31bf3856ad364e35_6.3.9600.17485_none_2bfc37958fa57591.manifest
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Time (UTC)19:56
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File nameX86_4bd191b091ffdc98bc68c13de0333b5e_31bf3856ad364e35_6.3.9600.17485_none_a336a8c1bfcbad01.manifest
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File size721
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Time (UTC)19:56
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File nameX86_60c4c5decb9f4e64e40978b676e6c75c_31bf3856ad364e35_6.3.9600.17485_none_dd352d3b61889dc2.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
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File nameX86_64d6c28742a1b08bdde95ad5ccfda56d_31bf3856ad364e35_6.3.9600.17485_none_5b76f95a1a5b16bd.manifest
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Time (UTC)19:56
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Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
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File nameAmd64_19463a32ed45bfed55285e7a781b7df8_31bf3856ad364e35_6.3.9600.17485_none_bc026d2c2f08b3dd.manifest
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Date (UTC)10-Nov-2014
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File nameAmd64_198fa15b66e5094d7004a8132e03c04e_31bf3856ad364e35_6.3.9600.17485_none_cee2bc83881bff82.manifest
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Additional files for all supported ARM-based versions of Windows 8.1
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File nameArm_57c466c7589485a111d013c3ba820b53_31bf3856ad364e35_6.3.9600.17485_none_c531ade1a073f0eb.manifest
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File nameArm_779d8d913febd20e3b613bfba2b46dd5_31bf3856ad364e35_6.3.9600.17485_none_22c1398b391527c7.manifest
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File nameArm_9589d18e93260f190a770047e4e67e91_31bf3856ad364e35_6.3.9600.17485_none_6d7e1487aea181e3.manifest
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File nameArm_fcebf278bf82ff8b0b88350e16dfac1d_31bf3856ad364e35_6.3.9600.17485_none_08804723511162a0.manifest
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Date (UTC)10-Nov-2014
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File nameArm_microsoft-windows-d..setupstatusprovider_31bf3856ad364e35_6.3.9600.17485_none_19d072e66653fa5f.manifest
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File size3,892
Date (UTC)10-Nov-2014
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File nameUpdate.mum
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Date (UTC)10-Nov-2014
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References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 2989930 - Last Review: 02/10/2015 06:22:00 - Revision: 2.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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