You cannot receive a fax after you install the Fax service on Windows Server 2012 R2

Consider the following scenario:
  • You upgrade to Windows Server 2012 R2 from an earlier version of Windows Server.
  • You install the Fax service on Windows Server 2012 R2.

In this scenario, you cannot receive a fax. Additionally, the Fax service may crash and you receive an Access Violation error message.

Update information

The fix for this problem is included in update 3000850.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Learn about the terminology that Microsoft uses to describe software updates.

Article ID: 3007047 - Last Review: 06/17/2015 17:40:00 - Revision: 3.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard

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