Summary
The Support Diagnostics Platform (SDP) is designed to collect relevant registry data, configuration files, and event log information to help troubleshoot common Windows Update issues. This article contains details about the data that's collected by the Windows Update Diagnostic.
More Information
The information that's collected from a computer that's running the Windows Update Diagnostic may include the following.
Windows Update information
Description |
File name |
Windows Updates Policies key |
{Computername}_HKEY_WindowsUpdate_Policies.txt |
WU related registry ACLs |
{Computername}_RegACLS.txt |
WindowsUpdate.log per user |
{Computername}_WindowsUpdatePerUser.log |
File versions |
{Computername}_FileVersions.txt |
Windows Update Client key |
{Computername}_HKLM_WindowsUpdate_Client.txt |
Software Distribution directory |
{Computername}_Dir_SoftwareDistribution.csv |
Catroot directory |
{Computername}_Dir_Catroot.csv |
Descriptors |
{Computername}_Descriptors.txt |
Service registration |
{Computername}_svcRegistration.txt |
WindowsUpdate.log on Windows folder |
{Computername}_WindowsUpdate.log |
ReportingEvents.log on Software Distribution folder |
{Computername}_ReportingEvents.log |
System State information
Description |
File name |
Handle |
{Computername}_Handle.txt |
System logs
Description |
File name |
Setupact.log on Windows folder |
{Computername}_setupact.log |
mrt.log on Windows\Debug folder |
{Computername}_mrt.log |
setupapi.log on Windows\inf |
{Computername}_setupapi.dev.log |
System information
Description |
File name |
Services hive |
{Computername}_Services_Key.hiv |
Services key |
{Computername}_Services_Key.txt |
Cacls client |
{Computername}_Cacls_Client.txt |
Class registration |
{Computername}_ClassRegistration.txt |
User rights |
{Computername}_UserRights.txt |
Drivers directory |
{Computername}_Dir_Drivers.csv |
Hardware |
{Computername}_Hardware.txt |
HKCU\Software\Policies key |
{Computername}_HKCU_Policies.txt |
Registry data
Description |
File name |
OLE key |
{Computername}_HKLM_OLE.txt |
Session Manager key |
{Computername}_SessionManager_Key.txt |
Setup key |
{Computername}_HKLM_Setup.txt |
Policies key |
{Computername}_HKLM_Policies.txt |
Installer key |
{Computername}_HKLM_Installer.txt |
UI Languages key |
{Computername}_HKLM_MUILanguagePack.txt |
Uninstall key |
{Computername}_HKLM_Uninstall.txt |
Hotfix keys |
{Computername}_Hotfix.txt |
Winlogon key |
{Computername}_HKLM_Winlogon.txt |
CSD version |
{Computername}_CSDVersion.txt |
PID keys |
{Computername}_PID.txt |
Updates key |
{Computername}_HKLM_Updates.txt |
Office inventory
Description |
File name |
Office inventory |
{Computername}_OfficeInventory.txt |
Network configuration
Description |
File name |
BITS data |
{Computername}_BitsAdmin.txt |
Network.txt |
{Computername}_Network.txt |
Winsock.txt |
{Computername}_Winsock.txt |
Netstat |
{Computername}_Netstat.txt |
Windows hosts file |
{Computername}_Hosts.txt |
Firewall configuration |
{Computername}_Netsh_Firewall.txt |
Internet Explorer
Description |
File name |
Temp Internet Files directory |
{Computername}_Dir_TempInternet.csv |
Internet Explorer directory |
{Computername}_Dir_InternetExplorer.csv |
Internet Explorer key |
{Computername}_HKEY_Internet_Explorer.txt |
Internet Settings key |
{Computername}_HKEY_Internet_Settings.txt |
Checksym output
Description |
File name |
System32_dll.csv |
{Computername}_System32_DLL.csv |
System32_exe.txt |
{Computername}_System32_EXE.txt |
System32_dll.txt |
{Computername}_System32_DLL.txt |
Process.txt |
{Computername}_Process.txt |
Process.csv |
{Computername}_Process.csv |
Certificate information
Description |
File name |
Certificates |
{Computername}_Certificates_Info.txt |
CBS information
Description |
File name |
CBS log file |
{Computername}_CBS.log |
CBS key |
{Computername}_HKLM_CBS.txt |
Winsxs directory |
{Computername}_Dir_Winsxs.csv |
Servicing directory |
{Computername}_Dir_CBS.csv |
References
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
926079 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT)