MSN Explorer: Get Help with MSN E-Mail

Sometimes, things don’t quite work the way they’re supposed to. Below are the most frequent issues people have and how to solve them.

Most issues can be resolved by doing some basic troubleshooting. Try these four steps. Chances are, they’ll get you up and running in no time.
  1. Double-check: One sure-fire way to have a problem signing in is to not have an Internet connection. Double-check your Internet cables or routers.
  2. Clean it up: Already read those messages from your aunt in Ohio from six months ago? Delete them. Or archive them. Either way, tidy up your Inbox.
  3. Get Hands On: Manually sync your e-mail (instructions provided below). This is going to take some leg work on your part, but don’t worry; we’ve made it easy.
  4. At work: Chances are you’re connected to the company’s network, which may be preventing you from accessing your e-mail for security measures. If this is the case, contact your system administrator for options to access your e-mail.

What if/How do I...


Work with messages:

You can organize your email in folders to make it easier to sort and find.

Move a message:
  1. On the navigation bar, point to Mail & More, click the arrow and then click Inbox.

  2. Select the check box for the message you want to move.
  3. Click the Folder button.
  4. Click the folder you want to move the message to and click OK.

Find a message:
  1. On the navigation bar, point to Mail & More, click the arrow and then click Inbox.

  2. In the left pane, click the folder you want to search and then click the Find message icon.
  3. Type the criteria you want to search by (name, subject, etc.), then click Find Now.
    *Note:
    • To search in another folder, click the folder icon next to Search in. Select a folder and then click OK.
    • To find text within a message, open the message. On the Edit menu, click Find text in this message.

Delete a message:
  1. On the navigation bar, point to Mail & More, click the arrow and then click Inbox

  2. Select the check box for the message you want to delete and click Delete

    *Note: Messages that you delete from your Inbox are moved temporarily to the Trash Can folder. MSN automatically empties the Trash Can on a periodic basis. To immediately delete a message from your Trash Can, select the check box for the message in the Trash Can, and then click Delete. To delete all of the messages in your Trash Can, click Empty.

Sort the messages in a folder:
  1. On the navigation bar, point to Mail & More, click the arrow and then click Inbox.

  2. In the left pane, click the folder you want to sort. 
  3. Click the name of the column you want to start your messages by. For example, to sort messages alphabetically by the sender's name, click From.

    *Note:
    • To sort a column in reverse order, click the column name again.
    • You can also sort messages using the Show list in your Inbox. With the Show list, you can sort and view mail from everyone, from people you know or from unknown senders.

Manually sync your e-mail

As mentioned above, try manually synching your e-mail by following the instructions below.

For starters, having 3,000 emails in your Inbox will certainly slow things down with the e-mail servers. It’s important to delete or archive e-mails on a regular basis. Your Internet connection, whether it be dial-up or broadband, will impact how fast your e-mail syncs with the e-mail servers. The difference in Internet connection really comes into play the first time you sync your e-mail or right after upgrading to a newer version of MSN Explorer.

To start an e-mail synchronization:
  1. Sign into MSN Explorer and then click on Mail and More at the top of your navigation bar , then click on Inbox.

    Your Inbox will display, showing all your messages, while all your folders (sent messages, trash can, junk e-mail) will populate on the left side.
  2. Underneath your navigation bar, look for an envelope with two green arrows pointing in opposite directions, as shown below. This is your e-mail sync button.
  3. Once you click this button, any messages that you composed while offline will be sent and your Inbox will pull any new messages from the server. Keep in mind, as mentioned above, that this process could take a bit to complete depending on your Internet connection and the amount of messages in your Inbox.

I can’t send or receive e-mail and there is no error message?

Sign in to http://www.outlook.com with your MSN e-mail address and MSN password you’re using.


If you can view e-mails on the Outlook.com site, then there is a problem with the MSN e-mail synchronization process. 

To fix this, rename the .SDF files (the files responsible for synchronization. More often than not, renaming these files will resolve the issue.

It is recommended to backup (save) your archived e-mails that are stored in the “Folder on my computer” folder before you rename the .SDF files. Learn how to backup your archived e-mails on MSN in this article (link here?)

*Note: Sign out of MSN, then close all programs before performing the steps below, regardless of the version of Windows you’re using.

Windows XP/Vista/Windows 7: 
  1. From your desktop, click Start, then Run.
  2. In the Run box, copy and paste (highlight the bold text by holding the left button on your mouse, right-click and select Copy, then right-click again in the Run box and select Paste):
    • %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN
    • Click OK
  3. If you are unable to find the db30 folder in the MSN window:
    • Click Tools, Folder Options, then View
    • Check the box next to Show hidden files and folders and uncheck the box next to Hide extensions for known file types.
    • Click Apply, then OK. The db30 folder will appear inside the MSN folder.
  4. Open the db30 folder and look for a file that ends in msn-com.sdf and msn-com_JMF.sdf. Right-click, choose Rename and add .oldafter.sdf to both of these files. For example: MSN-com.sdf.old. Close the db30 folder.
  5. Sign in to MSN. Depending on your Internet connection and amount of e-mails, this process could take awhile.

Windows 8:
  1. Click Start and then Search in the upper-right hand corner.
  2. Copy and paste %USERPROFILE%\AppData\Local\Microsoft\MSN into the Search box and press Enter. The MSN folder will then open.
  3. The MSN folder that opens will be blank. To display the hidden files and rename the .sdf files:
    1. Click the View tab.
    2. Check the box next to Hidden Files. After clicking this box, you’ll see two folders titled db30 and db40
  4. pen the db40 folder and look for files that end in msn-com.sdf and msn-com_JMF.sdf.
  5. Right click, choose ‘Rename’ and add .old after .sdf to both of these files. For example: msn-com.sdf.old.
  6. Close the db40 folder then sign into MSN and wait for the e-mail to synchronize. Depending on your Internet connection and amount of e-mails, this process could take awhile.

Find missing MSN e-mails?

One way to avoid typing that long-winded e-mail again is to re-send it from your sent messages folder. But what happens if your messages aren’t being saved to this folder? What happens when you’ve moved messages to certain folders and they’re not showing up?

First things first: make sure you’re signed into MSN Explorer.

Signed in? Great! Now let’s check to see if your account is set up to save sent messages. 
  1. Click the Mail & More icon in the ribbon found at the top of your screen, which will take you to your Inbox.
  2. In the left pane, under the Folders on MSN and Folders on your computer heading, click each of the Sent Messages folders. If your messages are there, awesome. If not, continue with the following steps.
  3. At the top of the screen, click the Help & Settings icon and then click E-Mail Settings.
  4. Click E-mail options
      
  5. Check to make sure these two options are both checked:
Are both options checked and you still can't see copies of your Sent Messages? The messages could have been moved to other folders on your computer. Follow the steps below to track these messages. 

E-mails stored in folders on your computer are missing?

  1. Chances are, your missing messages are hiding out in one of the Sent Messages folders under the Folders on MSN or the Folders on my computer headings. Be sure to check each of these folders before continuing.
  2. Another way to find your messages is to perform a search. Search for a specific e-mail by clicking the Mail & More icon in the ribbon at the top of your screen and then click the Find a specific message icon (it’s a magnifying glass on top of an envelope).
  3. In the search window, enter details about the message you’re trying to find. You can also change the folder you’re searching in by clicking the down arrow next to the Inbox icon (pictured below at the top left) and choosing from different folders, such as Sent, Trash, etc. Then click Find Now. Any messages that match your search terms will display.

I am prompted to download a mailhost file?

For starters, a mailhost file is necessary for your MSN Explorer e-mail to work properly and is installed along with MSN Explorer. In simple terms, it houses your MSN Explorer settings. For example, any time you change any e-mail settings, those changes are saved in the mailhost file. If this file is missing or damaged, MSN will display a mailhost error message. A missing or damaged mailhost file will cause difficulties with your e-mail, particularly sending and receiving messages.

*Note: You must have administrator rights to register this file.
Windows XP:
  1. Click Start, then click Run.
  2. A search box will display. Copy and paste (highlight the bold text, then right click, click Copy, then paste the text into the box by right-clicking in the box and selecting Paste) following search term into this box and click OK:
    • regsvr32 c:\progra~1\msn\msncorefiles\mailui.dll

Windows Vista and Windows 7:
  1. Click Start, and then click Run. Or click Start, and then click in the Start Search box.
  2. If your Windows is 64 Bit:

    Copy and paste regsvr32 %ProgramFiles(x86)%\MSN\MSNCoreFiles\mailui.dll into the box and then press Enter.

    If your windows is 32 bit:

    Copy and paste regsvr32 %ProgramFiles%\MSN\MSNCoreFiles\mailui.dll into the box and then press Enter.

Windows 8/8.1 and higher:
  1. From the Start Screen:
    • Swipe in from the right edge of the screen, and then tap Search.
      (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type ‘run’ anywhere on the screen, then click on Run.
  3. From the Start Menu:

    Click Start (in the bottom left-hand corner of your screen) and then click on the Search box in the top right-hand corner of your screen:

    • If your Windows is 64 Bit:
      • Copy and paste:

        regsvr32 %ProgramFiles(x86)%\MSN\MSNCoreFiles\mailui.dll into the Search box and press Enter.
    • 32 bit:
      • Copy and paste:

        regsvr32 %ProgramFiles%\MSN\MSNCoreFiles\mailui.dll into the Search box and press Enter.

The virus scan will not allow me to open attachments?

Thanks to the advent of e-mail, communicating has never been easier. That being said, while it’s simple to stay in touch with those important to you, it’s also simple for malicious e-mails to come through, compromising your information or simply wrecking your PC, or both.

To help combat these types of e-mails, MSN Explorer automatically scans each e-mail and e-mail attachment prior to download to filter any negative code (virus) that may be lurking in that e-mail claiming you’ve won $1,000,000. Due to these security measures, some attachments may not open in order to protect your machine. If an attachment fails MSN’s virus scan, it is highly recommended not to open the attachment. If you believe the attachment is not infected, reply to the e-mail asking the sender to use a Zip compression program on the attachment before sending it. It’s always a good idea to verify messages are from a trusted source before you download their attachments.

Why are e-mails from people I know going to my junk folder?

Your Junk folder is reserved for just that: junk. At times, however, messages from people you know will wind up here, creating confusion and the perception that you’re ignoring certain people. The steps below will clear all that up.

In order for the right e-mails to be sorted into the right folders, your Junk E-Mail filter needs to be adjusted.
  1. Sign in to MSN Explorer and click the Mail & More icon:
  2. On the menu bar, click Help and Settings, then click E-mail Settings.
  3. Click Junk E-Mail Guard and then Junk e-mail filter. If the filter is set to Exclusive or Strong, set it to Moderate and click Save Changes.


Manage my e-mail storage limit





1. On the navigation bar, point to Mail & More, click the arrow and then click Inbox.







2. In your Inbox, at the top of the folders in the left pane, your storage usage is displayed.



To save a copy of your sent messages on your computer, which you can then delete from MSN Explorer to free up storage space:

1. On the MSN Explorer navigation ribbon, click Help & Settings, then click Settings.







2. In the left pane, click E-mail, then E-mail options.





3. To save a copy of your sent messages on your computer, select the Save a copy of each sent message in the Sent Messages folder on this computer check box.

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Article ID: 3032551 - Last Review: 08/04/2016 21:00:00 - Revision: 1.1

MSN Explorer (Premium/Dial-up)

  • KB3032551
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