Windows Store apps may crash in Windows 8.1 or Windows RT 8.1

This article describes an issue in which Windows Store apps may crash in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.
Symptoms
This issue occurs in Windows Store apps. For example, this issue occurs in the following apps:
  • Skype
  • Netflix
  • Cut The Rope
  • HP ALL-in-One Printer Remote
  • Canon Inkjet Print Utility
  • Microsoft Solitaire Collection
  • Adobe Reader Touch
  • Asphalt 8: Airborne
  • Microsoft Mahjong
  • Amazon
How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mrmcorer.dll6.3.9600.17676791,04007-Feb-201523:49x86
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Mrmcorer.dll6.3.9600.176761,090,04807-Feb-201523:57x64
Mrmcorer.dll6.3.9600.17676791,04007-Feb-201523:49x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Mrmcorer.dll6.3.9600.17676649,21607-Feb-201523:30Not applicable

Additional file information


Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_4d1e4db5755bdcbd8099fe3d47d03e93_31bf3856ad364e35_6.3.9600.17676_none_92b027517073af8e.manifest
File versionNot applicable
File size715
Date (UTC)08-Feb-2015
Time (UTC)14:43
PlatformNot applicable
File nameX86_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.17676_none_802b2e2c7d74a7d4.manifest
File versionNot applicable
File size135,850
Date (UTC)08-Feb-2015
Time (UTC)02:47
PlatformNot applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_4d1e4db5755bdcbd8099fe3d47d03e93_31bf3856ad364e35_6.3.9600.17676_none_eecec2d528d120c4.manifest
File versionNot applicable
File size717
Date (UTC)08-Feb-2015
Time (UTC)14:43
PlatformNot applicable
File nameAmd64_8c3faa7daed24d0d8692bf1931dd00df_31bf3856ad364e35_6.3.9600.17676_none_f999634a719c1c74.manifest
File versionNot applicable
File size719
Date (UTC)08-Feb-2015
Time (UTC)14:43
PlatformNot applicable
File nameAmd64_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.17676_none_dc49c9b035d2190a.manifest
File versionNot applicable
File size135,854
Date (UTC)08-Feb-2015
Time (UTC)04:23
PlatformNot applicable
File nameX86_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.17676_none_802b2e2c7d74a7d4.manifest
File versionNot applicable
File size135,850
Date (UTC)08-Feb-2015
Time (UTC)02:47
PlatformNot applicable

Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_c5072686cfe66fe41956e386539a23f1_31bf3856ad364e35_6.3.9600.17676_none_b43a70ffe07f1197.manifest
File versionNot applicable
File size715
Date (UTC)08-Feb-2015
Time (UTC)14:43
PlatformNot applicable
File nameArm_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.17676_none_802da0847d71c69a.manifest
File versionNot applicable
File size135,850
Date (UTC)08-Feb-2015
Time (UTC)01:37
PlatformNot applicable


Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
More information
Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 3036612 - Last Review: 03/10/2015 16:42:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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