"Your computer can't connect to the remote computer" error because RD Gateway service freezes in Windows Server 2012 R2
Your computer can't connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.
Additionally, you have to restart the RD Gateway service to regain the access.
You may also notice that the Terminal Services Gateway (TSGateway) svchost.exe process is taking excessive CPU time.
Hotfix informationImportant Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Windows Server 2012 R2 file information and notes
- The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.3.960 0.17xxx Windows Server 2012 R2 RTM GDR
- The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012 R2
|File name||File version||File size||Date||Time||Platform|
|Aaedge.mof||Not applicable||1,268||18-Jun-2013||14:41||Not applicable|
|Aatspp.mof||Not applicable||1,271||18-Jun-2013||14:41||Not applicable|
|Rap.xml||Not applicable||895||18-Jun-2013||14:41||Not applicable|
|Tsgateway.xml||Not applicable||429||18-Jun-2013||14:41||Not applicable|
|Tsproxy-edgeadapter-ppdlic.xrm-ms||Not applicable||2,910||13-Mar-2015||05:17||Not applicable|
Additional file information
Additional file information for Windows Server 2012 R2
Additional files for all supported x64-based versions of Windows Server 2012 R2
|File version||Not applicable|
|File version||Not applicable|
Article ID: 3042843 - Last Review: 11/12/2015 02:39:00 - Revision: 3.0
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