Server may freeze during startup when ALUA-capable storage is used in Windows Server 2012 R2 or Windows Server 2012

Symptoms
Assume that you have a storage configured to have multiple paths to an Asymmetric Logical Unit Access (ALUA)–capable storage array, and some of those paths are in a Standby state. This issue occurs when the first discovered path for a disk device is a Standby path, and the storage array responds to the host on this path with an error that is defined in the SCSI Primary Commands (SPC) specification.

Note Windows Server 2008 R2 also exhibits the behavior that is described in this article.
Workaround
To work around, change the state of the first connected path for a disk device from Standby to Active, or disconnect the path.
Resolution
To resolve this issue, we have released a hotfix for Windows Server 2012 R2 and Windows Server 2012.

Hotfix information

Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Mpio.sys6.3.9600.17809245,08030-Apr-201500:25x64
Msdsm.sys6.3.9600.17809182,10430-Apr-201500:25x64

Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17xxxWindows Server 2012RTMGDR
    6.2.920 0.21xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Mpio.sys6.2.9200.17071244,03205-Aug-201409:00x64
Mpio.sys6.2.9200.21190244,03205-Aug-201401:19x64
Msdsm.sys6.2.9200.17362184,15206-May-201516:58x64
Msdsm.sys6.2.9200.21474184,15206-May-201517:19x64

Additional file information

Additional file information for Windows Server 2012 R2
Additional files for all supported x64-based versions of Windows Server 2012 R2
File propertyValue
File nameAmd64_mpio.inf_31bf3856ad364e35_6.3.9600.17813_none_0e3bde8663137458.manifest
File versionNot applicable
File size2,093
Date (UTC)30-Apr-2015
Time (UTC)00:29
PlatformNot applicable
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.3.9600.17813_none_bb50449faf4ac667.manifest
File versionNot applicable
File size2,099
Date (UTC)30-Apr-2015
Time (UTC)00:29
PlatformNot applicable
Additional file information for Windows Server 2012
Additional files for all supported x64-based versions of Windows Server 2012
File propertyValue
File nameAmd64_mpio.inf_31bf3856ad364e35_6.2.9200.17364_none_76120d1019085724.manifest
File versionNot applicable
File size2,093
Date (UTC)07-May-2015
Time (UTC)22:42
PlatformNot applicable
File nameAmd64_mpio.inf_31bf3856ad364e35_6.2.9200.21476_none_7692da83322c458d.manifest
File versionNot applicable
File size2,093
Date (UTC)07-May-2015
Time (UTC)22:42
PlatformNot applicable
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.2.9200.17364_none_23267329653fa933.manifest
File versionNot applicable
File size2,096
Date (UTC)06-May-2015
Time (UTC)17:02
PlatformNot applicable
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.2.9200.21476_none_23a7409c7e63979c.manifest
File versionNot applicable
File size2,096
Date (UTC)06-May-2015
Time (UTC)17:26
PlatformNot applicable

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 3046101 - Last Review: 07/01/2015 08:18:00 - Revision: 4.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation

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