You can't open the "Devices" menu in PC Settings in Windows 8.1 or Windows Server 2012 R2

This article describes an issue that occurs when you try to open the Devices menu in PC Settings in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to fix this issue. Before you install this update, see the Prerequisites section.
Symptoms
When you try to open the Devices menu by following below steps, the PC Settings window closes unexpectedly, and you are brought back to the start screen.
  1. Swipe in from the right side of the screen, or press the Windows logo key+C to open charms.
  2. Select Settings > Change PC Settings > PC and devices > Devices.
How do I get this update?
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as an Optional update on Windows Update. For more information about how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012 R2DownloadDownload the package now.
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must have April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Settingshandlers.dll6.3.9600.179092,241,02419-Jun-201517:03x86
Windows.ui.settingshandlers.priNot applicable121,17624-Jul-201407:03Not applicable
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Settingshandlers.dll6.3.9600.179092,819,07219-Jun-201517:07x64
Windows.ui.settingshandlers.priNot applicable121,17624-Jul-201407:09Not applicable
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Settingshandlers.dll6.3.9600.179092,129,92019-Jun-201516:51Not applicable
Windows.ui.settingshandlers.priNot applicable121,17623-Aug-201404:27Not applicable

Additional file information


Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_ec981b3bd8707f3fe7c9272ada4259b8_31bf3856ad364e35_6.3.9600.17909_none_d0bc6c7a0c8c53b2.manifest
File versionNot applicable
File size719
Date (UTC)20-Jun-2015
Time (UTC)07:04
PlatformNot applicable
File nameX86_microsoft-windows-s..gs-settingshandlers_31bf3856ad364e35_6.3.9600.17909_none_ef20db567a23704f.manifest
File versionNot applicable
File size7,566
Date (UTC)19-Jun-2015
Time (UTC)19:58
PlatformNot applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_be9add010daf8bbb41957c0a0a5789c2_31bf3856ad364e35_6.3.9600.17909_none_02e9e4ae78c310bd.manifest
File versionNot applicable
File size723
Date (UTC)20-Jun-2015
Time (UTC)07:04
PlatformNot applicable
File nameAmd64_microsoft-windows-s..gs-settingshandlers_31bf3856ad364e35_6.3.9600.17909_none_4b3f76da3280e185.manifest
File versionNot applicable
File size7,570
Date (UTC)19-Jun-2015
Time (UTC)21:39
PlatformNot applicable

Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_1ae5f387b61d8b8b191b553e1947753e_31bf3856ad364e35_6.3.9600.17909_none_0d28148e3e9c431c.manifest
File versionNot applicable
File size719
Date (UTC)20-Jun-2015
Time (UTC)07:03
PlatformNot applicable
File nameArm_microsoft-windows-s..gs-settingshandlers_31bf3856ad364e35_6.3.9600.17909_none_ef234dae7a208f15.manifest
File versionNot applicable
File size7,566
Date (UTC)19-Jun-2015
Time (UTC)18:51
PlatformNot applicable


Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3060746 - Last Review: 08/18/2015 16:07:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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