Explorer.exe process crashes after File History item in Control Panel is opened in Windows 8.1

This article describes an issue that causes the Explorer.exe process to crash in Windows 8.1. You can resolve this issue by applying the update in this article. Before you install this update, check out the Prerequisites section.

How to obtain this update

To resolve this issue, we have released an update through Windows Update and Microsoft Download Center. Even though this issue has been observed only in Windows 8.1, the update also applies to Windows RT 8.1.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update from Windows Update. For more information about how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1 and Windows 8.1RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Fhcpl.dll6.3.9600.17826308,73611-May-201516:27x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Fhcpl.dll6.3.9600.17826332,80011-May-201516:34x64
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Fhcpl.dll6.3.9600.17826295,93611-May-201516:18Not applicable

Additional file information

Additional file information for Windows 8.1
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_d6e2e621a376a44dfa36944f07d0b2db_31bf3856ad364e35_6.3.9600.17826_none_a2460f238330031a.manifest
File versionNot applicable
File size708
Date (UTC)12-May-2015
Time (UTC)00:36
PlatformNot applicable
File nameX86_microsoft-windows-filehistory-core-cpl_31bf3856ad364e35_6.3.9600.17826_none_480b61b054711f56.manifest
File versionNot applicable
File size7,941
Date (UTC)11-May-2015
Time (UTC)18:26
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_df104f7d300b59075ebc2a84235f84b2_31bf3856ad364e35_6.3.9600.17826_none_bbbb3b6b9a820449.manifest
File versionNot applicable
File size712
Date (UTC)12-May-2015
Time (UTC)00:36
PlatformNot applicable
File nameAmd64_microsoft-windows-filehistory-core-cpl_31bf3856ad364e35_6.3.9600.17826_none_a429fd340cce908c.manifest
File versionNot applicable
File size7,945
Date (UTC)11-May-2015
Time (UTC)19:04
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_035e26ea2cf66b8170cab262341808d3_31bf3856ad364e35_6.3.9600.17826_none_fbe82c9270458890.manifest
File versionNot applicable
File size708
Date (UTC)12-May-2015
Time (UTC)00:36
PlatformNot applicable
File nameArm_microsoft-windows-filehistory-core-cpl_31bf3856ad364e35_6.3.9600.17826_none_480dd408546e3e1c.manifest
File versionNot applicable
File size7,941
Date (UTC)11-May-2015
Time (UTC)17:51
PlatformNot applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.

Properties

Article ID: 3064059 - Last Review: 07/17/2015 03:29:00 - Revision: 3.0

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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