Applies ToMicrosoft Office 2010 Service Pack 2 Excel 2010 Microsoft Word 2010 PowerPoint 2010 Microsoft Outlook 2010 Microsoft OneNote 2010 Access 2010

Symptoms

When you launch an Office 2010 application (such as Excel 2010 or Word 2010), you may be prompted for credentials for a proxy server - office14client.microsoft.com - as shown in this image:The prompt may repeat after being dismissed.

Cause

This is a known issue with the update described in Knowledge Base article 2956191.

Resolution

To resolve this issue, please install the update found here: http://www.microsoft.com/en-us/search/result.aspx?q=KB3054875&form=DLC

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.