"STATUS_CONNECTION_RESET" error when an application reads a file in Windows Server 2012 R2 or Windows Server 2012

This article describes an issue that occurs on Windows Server 2012 R2-based or Windows Server 2012-based failover clusters. A hotfix is available to resolve this issue. The hotfix has a prerequisite.
Symptoms
Consider the following scenario:
  • You have two failover clusters that communicate across Ethernet gateways.
  • An application in the first cluster tries to read a file from the second cluster through Server Message Block (SMB) Multichannel.
  • There is continuous packet loss or connection disconnect issue between the endpoints due to too much network traffic.
In this scenario, the read request freezes on the node of the first cluster and any attempts to call the CancelSynchronousIO function also freezes. Additionally, you receive a "STATUS_CONNECTION_RESET" error message repeatedly until the computer crashes.

Cause
This issue occurs because SMB Redirector keeps retry indefinitely if the network disconnect error for Multichannel occurs until it hits the retry limit of 65,535, and then the computer crashes. SMB Redirector should eventually time out such request instead of retrying indefinitely.
Resolution
To resolve this issue, we have released a hotfix. Even though this issue has been observed only in Windows Server 2012 R2 or Windows Server 2012, the hotfix also applies to Windows 8.1, Windows RT 8.1, and Windows 8.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

There is no prerequisite for Windows 8 or Windows Server 2012 to install this update.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.3.9600.17929153,60008-Jul-201517:36x86
Mrxsmb.sys6.3.9600.17929328,19208-Jul-201517:26x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.3.9600.17929202,24008-Jul-201517:41x64
Mrxsmb.sys6.3.9600.17929401,40808-Jul-201517:26x64
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.3.9600.17929148,48008-Jul-201517:39Not applicable
Mrxsmb.sys6.3.9600.17929316,92808-Jul-201517:29Not applicable

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.21xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.2.9200.21538158,72001-Jul-201510:00x86
Mrxsmb.sys6.2.9200.21342340,99206-Jan-201523:17x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.2.9200.21538205,31201-Jul-201510:45x64
Mrxsmb.sys6.2.9200.21342396,80006-Jan-201523:17x64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
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File versionNot applicable
File size1,043
Date (UTC)15-Jul-2015
Time (UTC)03:04
PlatformNot applicable
File nameX86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17929_none_1fc08fb8a52a55cc.manifest
File versionNot applicable
File size4,096
Date (UTC)08-Jul-2015
Time (UTC)18:20
PlatformNot applicable
File nameX86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.3.9600.17929_none_147707526c81e3f9.manifest
File versionNot applicable
File size95,613
Date (UTC)08-Jul-2015
Time (UTC)18:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_3fbefb3999299c527a070bfbbab05a61_31bf3856ad364e35_6.3.9600.17929_none_8502eecccb4c88c2.manifest
File versionNot applicable
File size1,049
Date (UTC)15-Jul-2015
Time (UTC)03:04
PlatformNot applicable
File nameAmd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17929_none_7bdf2b3c5d87c702.manifest
File versionNot applicable
File size4,100
Date (UTC)08-Jul-2015
Time (UTC)18:29
PlatformNot applicable
File nameAmd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.3.9600.17929_none_7095a2d624df552f.manifest
File versionNot applicable
File size95,617
Date (UTC)08-Jul-2015
Time (UTC)18:29
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_3b02fdf86de449a2fb7fb814fa11e709_31bf3856ad364e35_6.3.9600.17929_none_685fefba50ff5295.manifest
File versionNot applicable
File size1,043
Date (UTC)15-Jul-2015
Time (UTC)03:04
PlatformNot applicable
File nameArm_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17929_none_1fc30210a5277492.manifest
File versionNot applicable
File size4,096
Date (UTC)08-Jul-2015
Time (UTC)18:10
PlatformNot applicable
File nameArm_microsoft-windows-smbminirdr_31bf3856ad364e35_6.3.9600.17929_none_147979aa6c7f02bf.manifest
File versionNot applicable
File size95,613
Date (UTC)08-Jul-2015
Time (UTC)18:09
PlatformNot applicable
Additional file information for Windows 8 and for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_01f3b7c8a476565cb4c4c8efe70719ee_31bf3856ad364e35_6.2.9200.21538_none_0840525c2c32c9f8.manifest
File versionNot applicable
File size706
Date (UTC)01-Jul-2015
Time (UTC)21:26
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File nameX86_07aaa7cd4a607c2b0470e313f6411acd_31bf3856ad364e35_6.2.9200.21538_none_c776be477186fa19.manifest
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Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameAmd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.2.9200.21538_none_e46835ad2c7ba726.manifest
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Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3076950 - Last Review: 08/11/2015 23:25:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows 8 Enterprise, Windows 8 Pro, Windows 8

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