"Access violation (c0000005)" error if the NcdAutoSetup service crashes in Windows 8.1 or Windows RT 8.1

This article describes an issue that occurs when the NcdAutoSetup service crashes in Windows 8.1 or Windows RT 8.1. An update is available to fix this issue. Before you install this update, check out the Prerequisites section.
Symptoms
System crashes with an error message that looks something like this:
Access violation (c0000005)

Additionally, a system event is logged in Event Viewer, indicating that the NcdAutoSetup service crashes.
How to get this update
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as an Optional update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1DownloadDownload the package now.
All supported x64-based versions of Windows 8.1 DownloadDownload the package now.
Note The update for Windows RT 8.1 can be got only from Windows Update.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:
119591 How to get Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1 or Windows 8.1 RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ncdautosetup.dll6.3.9600.1793764,51216-Jul-201518:42x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ncdautosetup.dll6.3.9600.1793774,75216-Jul-201518:58x64
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Ncdautosetup.dll6.3.9600.1793757,85616-Jul-201518:29Not applicable

Additional file information


Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_d0dea9fff01410dbba1264123c23ac1c_31bf3856ad364e35_6.3.9600.17937_none_c50ee81366ed2b21.manifest
File versionNot applicable
File size700
Date (UTC)17-Jul-2015
Time (UTC)11:41
PlatformNot applicable
File nameX86_microsoft-windows-ncdautosetup_31bf3856ad364e35_6.3.9600.17937_none_20c659c3cc1f7322.manifest
File versionNot applicable
File size15,089
Date (UTC)16-Jul-2015
Time (UTC)21:15
PlatformNot applicable

Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_dd5684e18d3809d4cbf2ded294a439b4_31bf3856ad364e35_6.3.9600.17937_none_c94e46e86ecec68f.manifest
File versionNot applicable
File size704
Date (UTC)17-Jul-2015
Time (UTC)11:41
PlatformNot applicable
File nameAmd64_microsoft-windows-ncdautosetup_31bf3856ad364e35_6.3.9600.17937_none_7ce4f547847ce458.manifest
File versionNot applicable
File size15,093
Date (UTC)16-Jul-2015
Time (UTC)23:30
PlatformNot applicable

Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_258e3d919fc596268c9fcc955833441d_31bf3856ad364e35_6.3.9600.17937_none_1e14570cbe854701.manifest
File versionNot applicable
File size700
Date (UTC)17-Jul-2015
Time (UTC)11:40
PlatformNot applicable
File nameArm_microsoft-windows-ncdautosetup_31bf3856ad364e35_6.3.9600.17937_none_20c8cc1bcc1c91e8.manifest
File versionNot applicable
File size15,089
Date (UTC)16-Jul-2015
Time (UTC)20:18
PlatformNot applicable


Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Свойства

ИД на статията: 3080800 – Последен преглед: 09/15/2015 17:17:00 – Редакция: 1.0

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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